Essential maintenance

As part of improvements to our network we will be updating our internet connection from Tuesday 22 to Thursday 24 October 2019.

While we don’t anticipate any downtime you may notice a short interruption of our online services during 6.00pm to 8.00pm.

We thank you for your patience while this work is completed.

Financial support

If you need financial help to meet the costs of essential items in an emergency, an unforeseen event or exceptional pressures, there are grants and other support that you may be eligible for.

Short term advances

An advance of funds, designed to help people with short term need (for example, waiting for their first benefit payment or following a change of circumstances). The advance is then repaid over a short period of time. Please contact the Department for Work and Pensions:

  • Employment Support Allowance/Job Seekers Allowance (ESA/JSA): 0800 169 0310
  • Carers Allowance: 0800 731 0297
  • State Retirement Pension/Pension Credit: 0800 731 0469
  • Universal Credit: 0800 328 5644

Or go to www.gov.uk/short-term-benefit-advance.

Discretionary Housing Payments (DHP)

DHP is only paid in exceptional circumstances to Solihull residents who are in receipt of Housing Benefit or Universal Credit (Housing Costs Element).

It is designed to help if your Housing Benefit / Universal Credit (Housing Costs element) does not cover your rent, or if you need help with a one-off cost such as:

  • outstanding rent
  • moving costs
  • finding a deposit

To apply please download our DHP application form.

Further information and advice is outlined in our DHP information sheet.

Charitable funds

Charitable funds can include grants, essential items, food or cash to help in a crisis or emergency. You can search for available funds by visiting www.turn2us.org.uk or call 0808 802 2000.

Discretionary Crisis Fund (DCF)

DCF is a final safety net if you are experiencing a crisis and cannot resolve your financial difficulties any other way. DCF provides essential items for people in urgent need. It does not provide cash.

Fraud

If you know or suspect someone is committing fraud you can easily and anonymously report it.

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