Essential maintenance

We will be completing maintenance on Saturday 31 October 2020 to improve our online services.  

  • From 6.00am to 12.00pm you may experience a short delay when accessing our online services

Thank you for your patience while this work is completed.

Garden waste collections

Garden waste

Garden waste collections are taking place, please note that there may be some disruption to the service.

Please help the crews to empty your bin by following these simple steps.

Stay 2 metres away

For your safety and the safety of our crews, please ensure that you stay 2 metres away from them. Failure to follow social distancing will mean that we will be unable to empty your bin.

Compacted and heavy bins

Please do not overfill or compact garden waste in your bin. If your bin is too heavy to put on the vehicle lift by the collection crew the crew will have to leave it and you will need to remove some of the waste for your next collection. We cannot return to empty a heavy or compacted bin.

As a general rule the bin should be easy to move with very little effort required - if the bin feels heavy to you it probably is too heavy to safely put on the vehicle lift.

No additional waste

We can only collect waste that is presented in the green garden waste bin and will not take additional waste on top of or at the side of the bin. If you have surplus garden waste please store it and put it in your bin for your next scheduled collection.

No soil or turf

Please do not put soil or turf in your garden waste bin - this does not compost and is also very heavy. Please try to remove as much soil as possible from plant roots. A list of what can and cannot be recycled can be viewed here.

No plastic

Plastic and bags that state that they can be composted should not be included in your garden waste bin. These will be classified as contamination at the composting facility and the load may be rejected.

Additional garden waste collections

If you have purchased an additional garden waste collection you should have received a 2020 sticker. If your additional bin does not have a sticker on it, it will not be emptied.

Missed collections

You can report a missed collection online after 4.00pm on the day of your scheduled collection.

Report a missed collection

Thank you for your patience and support

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