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Latest information

Last reviewed: Saturday 26 September 2020 at 5.40pm

Latest from the Chief Executive


An outbreak of coronavirus (COVID-19) has been identified in Solihull.

Solihull Council has been working with national government to agree a package of measures to contain the rapid spread of Covid-19 in the borough.

You can read the press release here. Further details about what this means can be found on the government website here.

For further information please use this link: New coronavirus restrictions in Solihull – Frequently asked questions


COVID-19 the current state: 74 cases per 100,000 people in the latest week 16 Sept-22 Sept. For more detailed figures use this link to the BBC website.

A number of Council services have closed or changed due to Covid-19. They are listed here.

Introducing the NHS COVID-19 App.

The NHS COVID-19 app is part of the coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service.

The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.

The app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals that may have coronavirus.

The app will help the NHS understand if the virus is spreading in a particular area, and so local authorities can respond quickly to stop it spreading further and save lives.

The app does this while protecting a user’s anonymity. If an individual chooses to download the app it will ask for their postcode district (the first part of a postcode) to help work out where the virus is spreading - it will not track an individual or their location.

Read the full guide for the NHS Test and Trace App here, alternatively there is a useful video you can watch here.

Guide for businesses and venues across England and Wales - How to create QR code posters for use with NHS Test and Trace App.

Further guidance and advice for businesses can be found at the Solihull4Success website.

You can download the app from the App Store or Google Play now.

Covid-19-related pupil absence - a quick reference guide for parents

This guide explains what to do if a child or any household member develops Covid-19 symptoms or if NHS track and trace makes contact.

COVID-19 Community Champions

Keeping Solihull Safe during COVID-19

COVID-19, and the measures taken in response, continue to impact all of us in Solihull.

The COVID-19 Community Champions network empowers thousands of Solihull residents to remain up to date on the latest advice about COVID-19. We will keep you informed of the latest advice and guidance so that you can help your family, friends and other community members to make sense of the latest facts about the virus.

By having and sharing clear information, you, your friends, family and community can make informed choices.

Grab and Go …. to the library!

The Core and Solihull’s libraries have been reopening to the public during September.

In order to ensure the safety of customers and staff there are lots of changes – including new opening hours and a new ‘Grab and Go’ service to encourage people to leave as soon as they have selected books.

Customers will also need to wear face coverings and sign in, in line with the NHS Test and Trace system.

The ‘Grab and Go’ system was launched on Monday 7 September. Find out more here. 

(COVID-19) - how to report a business not following government rules

We have set up a new online form for customers to report businesses based in Solihull that are breaking the government's rules for coronavirus (COVID-19) safety.

If you are reporting a business that you believe should not be open, you should first read the full list of businesses and venues that must remain closed, and the exceptions that can be open – go to GOV.UK: closing certain businesses and venues.

When reporting a business, we ask that you include your own details as you may be asked to provide a witness statement. Your personal details will remain confidential at all times, in line with data protection law, and will not be disclosed to the business you are reporting. Find out more and access the form here.

Alternatively, you can email COVID-19 related enquiries concerning businesses to

Applications for Pavement Licensing

Online applications can be made for pavement licences from premises such as bars, restaurants and cafes – and applications can also be viewed online with the option to make a comment. Find out more here.

Urgent appeal for people in Birmingham and the surrounding areas to donate convalescent plasma

NHS Blood and Transplant is urgently appealing for people in Birmingham and the surrounding areas to donate convalescent plasma.

If you’ve had coronavirus, please offer to donate by calling or 0300 123 23 23 or visiting the website. Find out more here.

COVID – Test and tracing information for people with learning disabilities

We have prepared some information for people with Learning Disabilities about how to get a test which is here. For any further queries people may have around COVID please contact us using the following email address -

Solihull waives wedding notice renewal fees

Solihull Council has announced it is waiving wedding and civil partnership notice renewal fees for couples whose notices have expired during Covid-19. For further information see here.


Active Travel Recovery Plan - September update

On 1 September all of the temporary measures which have been in place to make cycling and walking easier and safer in the borough were reviewed, along with the feedback collected over the last two months. As a result, a number of changes to the measures have been introduced, including the removal of measures at Bickenhill Lane and Lode Lane and the reduction of measures at Station Road and Stratford Road.

The Council will review the remaining measures on a fortnightly basis and respond to any emerging issues as schools return and network usage increases. A further update on the remaining measures will then be taken to the Environment and Transport cabinet decision making session on 25 November.

Further information on all of the changes which have been made can be found here and on our Commonplace Portal here.

CONTAIN: working together to manage Covid-19

As part of the Contain phase of the COVID-19 response, Warwickshire County Council, Coventry City Council and Solihull Metropolitan Borough Council have developed joint Outbreak Control Plans which sets out how we will work together to monitor COVID-19 levels, prevent the spread of the disease and manage outbreaks when they occur.

The Plans set out how we will work with Public Health England (West Midlands), the NHS and local communities to manage COVID working alongside the NHS Test and Trace programme.

Solihull’s Local Outbreak Implementation Plan has now been published, you can access it here.

All the Local Outbreak Plans and information on how we are keeping our communities safer can be found on a microsite: The new site has been created to showcase the work being undertaken as a Beacon Authority and includes key information including local outbreak plans, publicly available data sources, advice and resources on how to stay safe and signposts to the NHS Test and Trace service.

The government has given local authorities new powers to manage COVID-19 and you can find out how these affect you here.

You can view the number of lab confirmed coronavirus cases in Coventry, Solihull and Warwickshire using the COVID-19 dashboard, available at the top of this page.

For more information on the Coventry, Solihull and Warwickshire Beacon Programme please contact

Domestic abuse

This is a difficult and challenging time for everyone however there is still help, advice and support for anyone that is experiencing domestic abuse. If you or someone else is in immediate danger, please call 999 and ask for the police. Silent calls will work if you are not safe to speak – use the Silent Solution system and call 999. If you can’t speak, you will be diverted to an automated silent solution system. You can press 55 to be transferred to the local police force. Find details of where and how to get free, confidential advice and support here.

COVID-19 - time to quit smoking

If you smoke now is the time to quit to help you stay healthy and stay out of hospital.

Coronavirus (COVID-19) is a respiratory infection; it affects the lungs and airways. Smoking damages your lungs and weakens your immune system, increasing your risk of developing life-threatening complications from COVID 19.

If you smoke, quitting is one of the best ways to protect yourself and others, and reduce your need to use the NHS.

It’s never too late to quit. From the moment you quit your body starts to repair itself.
For more information and help to stop smoking contact the service on 0800 599 9880 (free phone) . More information here.

COVID-19 research in Black, Asian and minority ethnic communities

People from all minority ethnic groups (apart from Chinese and mixed-race groups) are at greater risk of becoming very sick with COVID-19 than the white population in the UK. In particular, black men and women are nearly twice as likely as white people to die from COVID-19. We need to understand why and tackle this urgently through health research.

The National Institute for Health Research NIHR, as part of the 'Be Part of Research COVID-19 information', has set up a section on their website where BAME communities can go to learn more about what research involves, how to find studies happening in their area and how they can become involved in COVID-19 research as well as other studies.

You can find the full details here.

How COVID-19 is affecting care and support for adults

The Coronavirus pandemic has created additional demand for care and support services in Solihull. Working practices have had to change significantly as a result. Our social care services are also taking into account national guidance, for example, relating to social distancing.

We want to minimise the impact to the people we support as much as possible. Changes to your care plan may be needed, for example, if you usually attend a day centre. We may ask you to have a phone or video call rather than a visit from a social worker.

If you have any questions about your support please get in touch with us. You can email Adult Social Care on or ring us on 0121 704 8007.


For the current information on schools please see here.


If you want to volunteer (and it is safe for you to do so) and you can’t find a local group covering your area, then you can ring us at ‘Here 2 Help Solihull’ on 0121 704 6811 or email


Whether you need help with getting food because you’re self-isolating or some financial advice, the Here2Help page has some useful information and contact details for you.

We have information about:


If you’re clinically extremely vulnerable we are not currently advising that you need to shield. However, it’s important that you continue to take precautions. Find out more from the general guidance for clinically extremely vulnerable people.

Safeguarding vulnerable adults and children

Please be assured that we will continue to provide safeguarding support to vulnerable adults and children. Please contact us in the usual way, especially if you have a concern about someone’s welfare. These links provide more information:

Financial support for individuals affected by COVID-19

There's financial help available if you've had an income drop as a result of COVID-19; including losing your job, losing contracts or your household income reducing because someone else in the household is self-isolating or in hospital.

Coronavirus Job Retention Scheme

Check if you could be covered by the Corona Virus job retention scheme.

Council Tax

If you are out of work, on reduced pay or on a low income, you maybe eligible for council tax reduction.

We appreciate, that during these unprecedented times, many residents will be concerned about bills including their council tax. You can find more information and help with your council tax here.

If you are experiencing severe financial hardship or have experienced a crisis or event through no fault of your own and you have claimed any statutory exemption or discount that is available, you may also be eligible for a council tax discretionary reduction in liability.

Hardship fund for care workers

We have set up a special fund to support care workers who are experiencing financial hardship during the Covid-19 crisis. Read more about the fund here.

Financial support for businesses affected by COVID-19

Discretionary Business Grants

Payments were made to all eligible businesses by Wednesday 3 July and an email was sent to confirm once individual payments were processed.

Support to the Adult Social Care Provider Market

In addition to the Council’s general business support we have taken further steps to support providers of care to adults with care and support needs to meet the additional costs and challenges presented by Covid-19. Read about our care home support plan here.

Retail Relief

Following the recent Government announcements, Expanded Retail Relief will give eligible businesses 100% relief from their business rates in 2020/21. Further details can be found on our business rates page where you can also find information on cash grants for small businesses.

Due to the exceptional high volumes of grants being processed we aim to respond and process the majority of form submissions within approximately 10 working days. It is anticipated that if we are provided with all required information it will be sooner than this, however complex cases may take longer. All payments will be by BACS and letters will be sent once the payment has been made.

Please bear with us and only make further contact if you have not heard from us within 14 working days from your submission. If you do need to contact us please email

The latest advice for businesses can be found here:

Sexual health services

During the Coronavirus lockdown period the Umbrella Sexual Health Service delivered by University Hospitals Birmingham is still available for Birmingham & Solihull residents. Find out more here or on the Umbrella website.

West Midlands Combined Authority guidance

Covid-19 Workplace Risk Assessment

In compliance with health and safety legislation and recent government guidance Solihull Council, as an employer, is required to assess and manage the risks of Covid-19 to our employees and customers. We have a legal responsibility to protect our employees and others from risks to their health and safety and share any findings with our workforce.
In line with the guidance, the government expectation is that organisations of our size publish details of these risk assessments on our website. To meet that obligation we have created a comprehensive risk assessment framework involving numerous assessments at different levels (building, service & vulnerable individuals) and produced a Covid-19 Secure Workplace Declaration.

This explains how we are managing our risks within the organisation providing further information about our approach and the assessments that have been completed at a building/service/ individual level.

Leaving your details when visiting Council premises

If you visit Council premises, you will be required to provide details about yourself to assist with any Test and Trace requirements in the event that a visitor or staff member is tested positive for Covid-19.

If this happens then your details will be shared with the national Test and Trace service at Public Health England, otherwise the information provided will be retained for 21 days after your visit and then securely destroyed.

For further information about how we use your personal information please contact or tel: 0121 704 6892.


Become a Community Champion


Closures and changes to services


Frequently Asked Questions - New restrictions in Solihull

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