Latest information

Last reviewed: Wednesday 25 November 2020 at 4pm

There are new national restrictions in place from Thursday 5 November.

From Thursday 5 November until Wednesday 2 December, you must:

More information about the restrictions, why they are being introduced, and the financial support available can be viewed on the government's website.   

COVID-19 the current state: 271 cases per 100,000 people in the latest week 14 Nov-20 Nov.

Our COVID-19 summary shows the total number of Solihull residents who have tested positive for COVID-19 and gives a breakdown of cases over the last 2 weeks by ward.

It also give other relevant information including about the number of cases in schools in the last 14 days and the number of patients in hospital.

For the latest COVID-19 updates:

A number of Council services have closed or changed due to COVID-19. They are listed here.


Whether you need help with getting food because you’re self-isolating or some financial advice, the Here2Help pages have some useful information and contact details for you.

We have information about:

COVID-19 – A quick self-isolation guide

To reduce the spread of COVID-19, everyone who tests positive must self-isolate at home. This can save lives. SMBC have produced a quick guide for those who are required to self-isolate. You can view and download the guide by using the link below.

You can read the full guidance from the government on self-isolation here and it's covered in our FAQs here.


Guidance for clinically extremely vulnerable people during Lockdown from 5 November 2020

Clinically extremely vulnerable (CEV) people who were asked to Shield earlier in the year from the start of the first lockdown until 1 August are now being asked to follow new guidance from the start of the second lockdown on 5 November.

Full guidance can be found on our Here2Help pages here.

Help with food

There’s lots of information about Free School Meals, food for your family, food banks and supermarket deliveries here. 

Germ Defence - ways to protect yourself from COVID-19

Germ Defence is a scientifically tested digital intervention created by the University of Southampton that has already proved to be effective at reducing the spread of cold and flu viruses. The coronavirus is caught in the same way as these other viruses, which means that the methods explained in this website can also protect people from COVID-19.

‘Germ Defence’ includes guidance and techniques for handwashing, social distancing, wearing masks, as well as advice on how to look after family and friends who are ill, but still protect yourself.

It has been demonstrated that people who used the Germ Defence advice caught less colds and flu, and recovered more quickly from these ailments. This reduction in illness also extended to the people who lived with them, leading to a lower demand for consultations with their doctors. 

Germ Defence is a free-to-access website, available at

New business grant scheme

The Government has recently announced a further range of funding packages to support businesses impacted by Covid-19. Further information on eligibility for each of the four grant schemes and how to apply is available here.

Find help and support

The latest advice for businesses can be found here:

The NHS COVID-19 App.

The NHS COVID-19 app is part of the coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service.

The app is being used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.

The app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals that may have coronavirus.

The app helps the NHS understand if the virus is spreading in a particular area, so local authorities can respond quickly to stop it spreading further and save lives.

It does this while protecting a user’s anonymity. If an individual chooses to download the app it will ask for their postcode district (the first part of a postcode) to help work out where the virus is spreading - it will not track an individual or their location.

Read the full guide for the NHS Test and Trace App here, alternatively there is a useful video you can watch here.

Guide for businesses and venues across England and Wales - How to create QR code posters for use with NHS Test and Trace App.

Further guidance and advice for businesses can be found at the Solihull4Success website.

You can download the app from the App Store or Google Play now.


For the current information on schools please see here.

COVID-19 related pupil absence - a quick reference guide for parents

This guide explains what to do if a child or any household member develops Covid-19 symptoms or if NHS test and trace makes contact.

COVID-19 Community Champions

Keeping Solihull Safe during COVID-19

COVID-19, and the measures taken in response, continue to impact all of us in Solihull.

The COVID-19 Community Champions network empowers thousands of Solihull residents to remain up to date on the latest advice about COVID-19. We will keep you informed of the latest advice and guidance so that you can help your family, friends and other community members to make sense of the latest facts about the virus.

By having and sharing clear information, you, your friends, family and community can make informed choices.

COVID-19 - how to report a business not following government rules

We have set up a new online form for customers to report businesses based in Solihull that are breaking the government's rules for coronavirus (COVID-19) safety.

If you are reporting a business that you believe should not be open, you should first read the full list of businesses and venues that must remain closed, and the exceptions that can be open – go to GOV.UK: closing certain businesses and venues.

When reporting a business, we ask that you include your own details as you may be asked to provide a witness statement. Your personal details will remain confidential at all times, in line with data protection law, and will not be disclosed to the business you are reporting. Find out more and access the form here.

COVID-19 – Test and tracing information for people with learning disabilities

We have prepared some information for people with Learning Disabilities about how to get a test which is here. For any further queries people may have around COVID-19 please contact us using the following email address -

How COVID-19 is affecting care and support for adults

The Coronavirus pandemic has created additional demand for care and support services in Solihull. Working practices have had to change significantly as a result. Our social care services are also taking into account national guidance, for example, relating to social distancing.

We want to minimise the impact to the people we support as much as possible. Changes to your care plan may be needed, for example, if you usually attend a day centre. We may ask you to have a phone or video call rather than a visit from a social worker.

If you have any questions about your support please get in touch with us. You can email Adult Social Care on or ring us on 0121 704 8007.

Safeguarding vulnerable adults and children

Please be assured that we will continue to provide safeguarding support to vulnerable adults and children. Please contact us in the usual way, especially if you have a concern about someone’s welfare. These links provide more information:

Financial support for individuals affected by COVID-19

There's financial help available if you've had an income drop as a result of COVID-19; including losing your job, losing contracts or your household income reducing because someone else in the household is self-isolating or in hospital.

Hardship fund for care workers

We have set up a special fund to support care workers who are experiencing financial hardship during the COVID-19 crisis. Read more about the fund here.

Financial support for businesses affected by COVID-19

Support to the Adult Social Care Provider Market

In addition to the Council’s general business support we have taken further steps to support providers of care to adults with care and support needs to meet the additional costs and challenges presented by COVID-19. Read about our care home support plan here.

West Midlands Combined Authority guidance

COVID-19 Workplace Risk Assessment

In compliance with health and safety legislation and recent government guidance Solihull Council, as an employer, is required to assess and manage the risks of COVID-19 to our employees and customers. We have a legal responsibility to protect our employees and others from risks to their health and safety and share any findings with our workforce.
In line with the guidance, the government expectation is that organisations of our size publish details of these risk assessments on our website. To meet that obligation we have created a comprehensive risk assessment framework involving numerous assessments at different levels (building, service & vulnerable individuals) and produced a COVID-19 Secure Workplace Declaration.

This explains how we are managing our risks within the organisation providing further information about our approach and the assessments that have been completed at a building/service/ individual level.

Leaving your details when visiting Council premises

If you visit Council premises, you will be required to provide details about yourself to assist with any Test and Trace requirements in the event that a visitor or staff member is tested positive for COVID-19.

If this happens then your details will be shared with the national Test and Trace service at Public Health England, otherwise the information provided will be retained for 21 days after your visit and then securely destroyed.

For further information about how we use your personal information please contact or tel: 0121 704 6892.


Frequently Asked Questions - New Restrictions


Become a Community Champion


Closures and changes to services

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