Essential maintenance

We will be completing maintenance on Saturday 24 October and Saturday 25 October 2020 to improve our online services.  

  • From 6.00am to 10.00am on Saturday 24 October you may experience a short delay when accessing our online services
  • From 8.00am to 10.00am on Sunday 25 October our website and online forms will be unavailable

Thank you for your patience while this work is completed.

Stay Safe

Safeguarding and social distancing

In order to help stop the spread of COVID-19 it is vital that we all observe all social distancing measures. While most people are observing social distancing, some people aren’t.

Enforcement of the social distancing measures is the responsibility of the Police. You can advise West Midlands Police if there are large numbers of people congregating via live chat or by calling 101. You can report a breach of the social restrictions to West Midlands Police by completing their online form. The form can be found here.

Guidance on meeting with others safely (social distancing) can be found here. However, as there are now local restrictions taking place, please read and understand the local restrictions covering Solihull and our surrounding areas. Information on the restrictions can be found here.

Government guidance on Staying Alert and Safe from the threat of COVID-19 can be found here.

For guidance on when to wear a face covering and the most appropriate types of face covering, please see here.

The government has published FAQs with advice on what you can and cannot do in light of updated restrictions. These are available to view here.

To see how West Midlands Police are enforcing Social Distancing measures, see here.


Unfortunately some criminals are trying to take advantage of COVID 19 with new scams. These range from cyber scams - where people claim to have information about COVID 19 but which expose you to computer hacking - to people at the door taking money for shopping and not delivering it. We’ve intercepted fake corona virus tests in the region too. Please do not buy testing kits online – these are dangerous as they don’t give an accurate result and may not be sterile either.

The new scams are changing by the day so please be vigilant. Citizens Advice (CitA) has launched advice on coronavirus scams and has an excellent scam checker.

For further advice and support you can also contact Citizens Advice Direct on 0808 250 5050.

Suspicious Email Reporting Service

As part of the Cyber Aware campaign the NCSC has also launched the ‘Suspicious Email Reporting Service’.

By forwarding any dubious emails you receive – including those claiming to offer support related to COVID-19 – to, the NCSC’s automated­ programme will immediately test the validity of the site.

Any sites found to be phishing scams will be removed immediately.


Advice for businesses is rapidly changing. You can find the latest guidance and support for local businesses at Solihull For Success.

Domestic violence

This is a difficult and challenging time for everyone however there is still help, advice and support for anyone that is experiencing domestic abuse. If you are at immediate risk you must still ring 999 - press 55 when prompted if you can’t speak. Find details of where and how to get free, confidential advice and support here.

Spotting the signs of child abuse

Social distancing, self-isolating and quarantine can cause stress and changes in everyone's behaviour. Families are under new pressures and you may worry a child is withdrawn, anxious or depressed. Spotting the signs of abuse might be more difficult and it can be difficult to know for certain if something is wrong.

But if you're worried about a child, even if you're unsure, you can contact Solihull Children’s Services on 0121 788 4300 (Emergency out of hours 0121 605 6060) or contact the NSPCC helpline on 0808 800 5000, email or fill in an online form. Abuse is always wrong and should always be reported.

For further information see -

Safeguarding vulnerable adults and children

Please be assured that we will continue to provide safeguarding support to vulnerable adults and children. Please contact us in the usual way, especially if you have a concern about someone’s welfare. These links provide more information:

Hate crime

The Safer Solihull Partners help people who are suffering as a result of a hate incident - whether it’s someone you know or a stranger - and understands that you may feel nervous about reporting it. You can contact one of our hate crime reporting centres in confidence - see below - or report to the police.

To report an incident to West Midlands Police call 101 or if it's an emergency dial 999.

You can also report crime completely anonymously at Crime stoppers at 0800 555 111.

For more information see -

Hate Crime reporting centres


Age UK

Bromford Group

Citizens Advice Solihull

Solihull Action Through Advocacy

Solihull Community Housing

Solihull Connect

St Augustine's Catholic Church Hall


It is not a criminal offence to have bonfire burning domestic garden waste that has been removed by the occupier. However, we do ask people to follow Solihull’s bonfire guidance and show consideration to each other. For further information see our Bonfires page.

Live Chat

graphic which links to our Live Chat service


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