Essential maintenance

We will be completing maintenance on Saturday 24 October and Saturday 25 October 2020 to improve our online services.  

  • From 6.00am to 10.00am on Saturday 24 October you may experience a short delay when accessing our online services
  • From 8.00am to 10.00am on Sunday 25 October our website and online forms will be unavailable

Thank you for your patience while this work is completed.

Stay Well

It is important to look after your health and wellbeing during this outbreak and knowing where to go for good advice is really important.

Mental Wellbeing

This is a hard time for everyone and it’s normal to feel down sometimes. There are many things you can do to support your wellbeing.

There is useful advice at

A new mental health support service has launched by the local NHS offers emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current situation we are living with overwhelming. 

As the stay at home advice continues, we want to support you in looking after your wellbeing at this challenging time. There is new guidance on looking after your mental wellbeing during this pandemic which is packed with advice and useful links. If you are caring for children and young people, there is also new guidance to support their mental health and wellbeing.

A bereavement helpline is available and includes support for people bereaved by suicide. Please call 0121 687 8010.

The opening hours for the telephone support are:

  • Monday, Wednesday, Friday: 9.00am to 5.00pm
  • Tuesday, Thursday: 9.00am to 8.00pm
  • Saturday and Sunday: 12.00pm to 5.00pm

More information about bereavement support is available here.

If you are feeling really anxious, a relaxation exercise can help restore some calm.

If things feel really tough, Samaritans can listen at any time of the day or night. You can talk to them about anything that's troubling you. Call free on 116 123 or visit their website.

There are five key ways to look after your wellbeing:
  1. Connect with other people - Make the most of apps like Skype, WhatsApp and FaceTime to stay in touch with friends and family. Talking about frustrations with the situation can help.
  2. Learn and create – try to view the time indoors as a different but potentially positive time to develop new interests and skills with online video tutorials and new pastimes.
  3. Share and give - Share positive messages and offer advice online, connect with others by taking part in virtual groups such as online choirs or follow live streamed events like pamper sessions. 
  4. Pay attention – Being mindful can help you approach challenges and enjoy life more. Read more about mindfulness, including steps you can take to be more mindful in your everyday life.
  5. Be Active - It can be a challenge to stay active at home but here are some ideas that might help.

The local NHS offers emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current situation we are living with overwhelming. People can phone the following helplines:

0-19 year olds in Solihull
Monday- Friday (8am-8pm): 0121 301 2750
Weekends and evenings (8pm-8am): 0121 301 5500

11-25 year olds in Solihull - Counselling and support 24/7:

Over 18s in Birmingham and Solihull - 7 days a week (9am-11pm):0121 262 3555

Key workers - 7 days a week (9am-11pm): 0121 633 1217

Find out more here.

Staying Active at Home

Staying at home can mean can make it tricky to keep active. For ideas on exercising at home, try searching online for NHS gym-free workouts or NHS home workout videos.

Start gradually and build up slowly if you are new to this type of exercise. There are more great ways than you might think to exercise in your own home, with a variety of options that don’t require special equipment and can be done in small spaces. There are some ideas and tips to help you and your family get active at home at

Staying at Home with Children

Staying at home can bring a range of challenges for bored and frustrated children and increasing demands on parents and carers. For advice on managing this time at home, please visit 

Solihull Integrated Addiction Services (SIAS)

If you need support or advice around alcohol or substance misuse, please contact the SIAS in confidence on 0121 301 4141 or visit

Stopping smoking

Smokers are more susceptible to viruses and smoking can worsen or prolong respiratory conditions. You can self-refer to Gateway using the Freephone no. 0800 599 9880 to start your quit journey by phone or Skype.

Live Chat

graphic which links to our Live Chat service


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