Help in an emergency

There may be times in your role as a carer when you are worried about a particular situation. You could also experience a crisis out of the blue. By creating an emergency plan you can make sure you and the person you care are prepared for the unexpected.

For the police, fire service or medical emergencies, call 999.

For non-emergencies, you can call the police on 101 and get medical advice by calling 111.

You should ensure you have the numbers of your personal emergency contacts on you, (such as your friends, family and neighbours), and that they are easy to find and identify at all times.

An emergency can be reported by family members, neighbours, GPs, friends, medical staff or concerned residents:

  • from 8.00am to 5.00pm Monday to Friday by phone to Solihull Connect on 0121 704 8007
  • from 5.00pm to 8.00am by phone to the adult social care emergency duty team on 0121 605 6060

The Carers Identity Card from Carers Trust Solihull

As a carer, it is always best to plan for things going wrong before they do. Carrying an emergency carer card can help in these situations.

The Carers Identity Card from the Carers Trust Solihull is available to any carer who registers with the centre. You can register whether you receive support from Solihull Council or not.

The identity card lets people know your name and that you are a carer even if you are unable to tell them yourself. It also lets you store your most important phone numbers.

Things that you should consider listing on your card include:

  • your name and caring duties
  • the name of the person you care for
  • the medications of the person you care for
  • an alternative emergency contact
  • your social services contact

Storing the card at the front of your wallet or purse will ensure emergency services can find it quickly.

Creating an emergency plan

All carers should create an emergency plan. It’s best to create:

  • 1 emergency plan for you
  • 1 for the person you provide care and support to

An emergency plan will help ease your fears about an emergency situation arising and ensure the person you look after continues to receive care if you are unable to provide it.

To create your own emergency plan, you should consider:

  • the personal details, such as the name, address and contact details, for the person you look after
  • which family or friends you would like to be contacted in the event of an emergency
  • which professionals, such as doctors and nurses, you would like to be contacted
  • the phone number of your social services contact
  • details of the medication the person you care for is taking
  • details of the ongoing treatment and therapies they are using