You can report a faulty street light online.
We aim to repair outages within 15 working days, although at busy periods this may take longer.
After we have inspected an outage we may need to contact a service provider, e.g. Western Power, to let them know about a fault. Once we have made them aware of the problem they aim to repair street lights within:
- 25 working days for a single fault
- 20 working days for multiple faults
Report a dangerous street light
You can let us know about a dangerous street light by calling 0121 704 8000.