Skip to main content

Search

Main navigation

My accounts
News

Services menu

About Solihull
About the Council
Adult Social Care
Arts and culture
Births marriages deaths and citizenship
Business
Children and families
Communities
Council tax and benefits
Councillors and democracy
Crime and safety
Environment and animals
Health and wellbeing
Housing
Jobs and training
Libraries
Parking
Parks and open spaces
Planning and building control
Roads pavements and streetcare
Rubbish and recycling
Schools and learning
Sports and fitness
Tell us
Your future Solihull

Breadcrumbs

Home
About the Council

Essential maintenance

We will be completing essential maintenance from 7:00am to 10:00am on Sunday 7 September 2025. Some of our online services may be unavailable during this time.

Thank you for your patience.

Strategies - customers

Customer strategies, policies & plans.

We aim to deliver high quality services with you, the customer, at the heart of everything we do.

Customer Charter
Customer Standards
Customer Strategy (under review)
Digital Strategy

Corporate complaints

Corporate Complaints Policy
Annual Corporate Complaint and Compliment Report 2023/24
- Summary of complaints and feedback 2023/24

Back to top

Share this page

Was this helpful?

Extra feedback

Small enough to care, big enough to make a difference

Footer

Privacy
About our site
Accessibility statement
Contact

© 2025 Solihull Metropolitan Borough Council.