Essential maintenance
We will be completing essential maintenance from 7:00am to 10:00am on Sunday 7 September 2025. Some of our online services may be unavailable during this time.
Thank you for your patience.
To conduct a house to house collection you must obtain a licence.
To conduct a house to house collection you must obtain a licence.
You can apply online or download the following application form:
Organisations can generally obtain national exemption orders if they have held house to-house collection licences in at least 70–100 local authority licensing areas for the 2 preceding years.
View the current list of national exemption order holders
You must submit a return within 1 month of your collection taking place.
You can submit your return online or download the following application form: