Contact us by phone

When you call the Contact Centre you will speak to one of our Customer Service Advisors. They will be able to deal with your enquiry, but if they can't they will be happy to refer your enquiry to the right team.

Opening times

You can call us Monday to Friday from 9.00am to 5.00pm. 

We are not open during bank holidays.

Emergency contact numbers

Our out-of-hours / emergency phone numbers are:

  • Housing: 0121 717 1515
  • Social Services: 0121 605 6060
  • All other services: 0121 704 8001 (please listen to all message instructions)