Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
Poor living conditions
If you’re living in a private property that’s in a poor standard you should discuss your concerns with your landlord.
If you rent your home and are worried that it's not in a good condition, you should first tell your landlord about any concerns.
If they won't or can't help, you can contact us.
Tell us if your home is in a poor condition
You can let us know about a property in disrepair.
Report a property in disrepair
You can also:
- contact us by email
- call 0121 704 8000