Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
Getting a Red Route Parking permit
If you live on a red route and you need to park on the lines outside your house, (if you are moving house for example), you can apply for a red route permit.
Red lines are used on some roads instead of yellow lines. Double and single red lines used on Red Routes indicate that stopping to park, load/unload or to enter and exit a vehicle (except for a licensed taxi or if you hold a Blue Badge) is prohibited.
The times that the red line prohibitions apply are shown on nearby signs, but the double red line always means no stopping at any time. On Red Routes you may stop to park, load/unload in specially marked boxes and adjacent signs specify the times and purposes and duration allowed.
If you live on a red route and you need to park on the lines outside your house, (if you are moving house for example), you can apply for a red route permit.
Apply
To apply please call us on 0121 704 6111.
How much does it cost?
Red route permits are provided free of charge.
Terms and Conditions
Please see the terms and conditions.