Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
A vehicle is abandoned if it’s been left by its owner with no intention to recover or accept responsibility for it.
A vehicle is abandoned if it’s been left by its owner with no intention to recover or accept responsibility for it.
To help us determine if a vehicle is abandoned we consider:
Unless it's in a dangerous location we do not consider a vehicle to be abandoned until it has been in the same position for at least 14 days.
There may be legitimate reasons why a car hasn’t moved, for example:
Before reporting an abandoned vehicle you should obtain the vehicle registration and check if its taxed by visiting Gov.UK.
Untaxed vehicles can be reported to the DVLA.
We will investigate the vehicle within 5 working days.
If a vehicle on the highway is in a dangerous condition or causing a hazard we aim to inspect it within 1 working day.
You should contact our Parking and Enforcement team by calling 0121 704 8000.
You should ensure you contact us before the 7 days expire otherwise your vehicle will be sent for recycling.
You will also have to pay to recover the vehicle. The charges are as follows:
Any property found inside an abandoned vehicle is abandoned with the vehicle. Vehicles and their contents are recycled as a whole.
When inspecting a vehicle we consider certain factors to help us determine if it’s abandoned.
Abandoning a vehicle is an offence. Vehicles are removed if they meet the criteria of an abandoned vehicle. Once removed and taken into storage a letter will be sent to the last known registered keeper giving them the opportunity upon paying the above fees to reclaim the vehicle.