Food waste caddy delivery information
We will be starting deliveries of your food waste caddies on Monday 3 August 2026, with deliveries taking place across August and September.
We’ll deliver your outdoor caddy, that will contain your kitchen caddy and information leaflets, as close to your front door as possible.
We cannot provide an exact delivery date for your caddies, but you can check when we’ll be in your area.
| Estimated delivery completion date | Area |
|---|---|
| Monday 10 August 2026 | Castle Bromwich, Kingshurst |
| Monday 17 August 2026 | Bentley Heath, Copt Heath, Dorridge, Knowle, Smiths Wood |
| Monday 24 August 2026 | Chelmsley Wood, Fordbridge, Marston Green |
| Monday 1 September 2026 | Dickens Heath, Elmdon, Haslucks Green, Kineton Green, Olton, Solihull Lodge, Tidbury Green |
| Monday 7 September 2026 | Balsall Common, Cheswick Green, Hampton-in-Arden, Hillfield, Hockley Heath, Illshaw Heath, Meriden, Millison's Wood, Monkspath, Shirley |
| Monday 14 September 2026 | Berkswell, Bickenhill, Bradnock’s Marsh, Catherine-De-Barnes, Chadwick End, Darley Green, Eastcote, Meer End, Temple Balsall, Wootton Green |
What you will receive
- 7-litre indoor caddy for your kitchen
- 23-litre lockable outdoor caddy to keep outside and deter pests
- Leaflets on how to use the food waste service and make full use of your recycling service
We will not be delivering caddy liners.
What to do when your caddy arrives
- Bring your caddies inside your property and store them safely until your new food waste collections are due to start (week commencing 5 October 2026)
- Look inside your outdoor caddy and make you sure that your kitchen caddy and information leaflets are inside
You should put your house name or number on your outdoor caddy.
What do I do if my caddies haven’t arrived?
If we've delivered to your area and you have still not received your caddies, please report it.
Report a missed caddy delivery
My outdoor caddy doesn't look right. What should I do?
Your outdoor caddy may look slightly out of shape at first, this is normal and is due to how they have been stored.
This might mean:
- there’s a small gap between the body of the caddy and the closed lid
- the body of the caddy seems too narrow for the lid to fit
The good news is that it’s easy to fix.
There’s no need to replace the caddy, it will return to its normal shape after a few weeks. To help, you should:
- open the handle and gently press the lid into place (you may need to wiggle it slightly)
- keep the lid closed and the handle locked when not in use
- leave the caddy outside in daylight to speed up the process
The caddy handle
Sometimes the handle on your outdoor caddy can pop off. This doesn’t usually happen, but it’s very easy to fix.
You will need to:
- line-up the lug with the hole and applying some pressure until you hear or feel it click into place - although it can be hard to do this by hand, it’s easy to do it on the ground
- open the lid and line up the lug and hole on the affected side with the handle in the upright position
- place the bin on its side on the ground and gently step on the edge of the bin to clip the handle into place
If you still need to report your caddy as damaged, then please let us know.
Can I refuse the caddies and opt out of the food waste recycling service?
Food waste caddy packs are provided free of charge. If you choose not to use them now, we recommend keeping them in case you want to use them later.
The caddies belong to the property, not the individual. If you don’t use them, please leave them behind so future residents can use the service.
For more information about your caddies and the food waste collection service please see our FAQ’s.