Food waste caddy delivery information

We have now completed our food waste caddy deliveries across the borough. 

You should put your house name or number on your outdoor caddy.

If you have not received your caddy or your caddy is damaged, please report it online. 

If you did not receive a kitchen caddy, you can put your food waste directly into your outdoor caddy. If you have not received your outdoor caddy, you will need to wait until you have received it to use the service.

What you should have received

• 7-litre indoor caddy for your kitchen
• 23-litre lockable outdoor caddy to keep outside and deter pests
• Leaflets on how to use the food waste service and make full use of your recycling service

We will not be delivering caddy liners.

What do I do if my caddies haven’t arrived?

If your caddy is damaged or you have not received one or both caddies, please report it.

Report a missed caddy delivery

We will deliver your caddy as soon as we can, but it may take up to 15 working days from the date it was reported missing.

My outdoor caddy doesn't look right. What should I do?

Your outdoor caddy may look slightly out of shape at first, this is normal and is due to how they have been stored. 

This might mean:

• there’s a small gap between the body of the caddy and the closed lid
• the body of the caddy seems too narrow for the lid to fit

The good news is that it’s easy to fix.

There’s no need to replace the caddy, it will return to its normal shape after a few weeks. To help, you should:

• open the handle and gently press the lid into place (you may need to wiggle it slightly)
• keep the lid closed and the handle locked when not in use
• leave the caddy outside in daylight to speed up the process

The caddy handle

Sometimes the handle on your outdoor caddy can pop off. This doesn’t usually happen, but it’s very easy to fix.

You will need to:

• line-up the lug with the hole and applying some pressure until you hear or feel it click into place - although it can be hard to do this by hand, it’s easy to do it on the ground
• open the lid and line up the lug and hole on the affected side with the handle in the upright position
• place the bin on its side on the ground and gently step on the edge of the bin to clip the handle into place

If you still need to report your caddy as damaged, please report it and tell us which of the two caddies is damaged.

My caddy is damaged

Can I refuse the caddies and opt out of the food waste recycling service?

Food waste caddy packs are provided free of charge. If you choose not to use them now, we recommend keeping them in case you want to use them later.

The caddies belong to the property, not the individual. If you don’t use them, please leave them behind so future residents can use the service.

For more information about your caddies and the food waste collection service please see our FAQs.