Frozen bins

In very cold weather the contents of your bins and bin lids can freeze. Our collection crews will try their best to empty the contents of your bins but only if this does not result in damage to the bin.

Unfortunately, we are unable to return to empty frozen bins before the next scheduled collection.

Top tips to stop your bins from freezing

During cold weather, you can take a few simple steps to help reduce the risk of your bins freezing:

• keep bins in a sheltered area overnight
• place your bin in the sun during the day or close to a wall
• if your bin lid is frozen, avoid pouring hot water on it as this could make the problem worse if it refreezes

Garden waste is more likely to freeze than refuse and recycling bins as the contents tends to be wetter. You can:

• use a spade to loosen any garden waste on the morning of collection
• make sure not to overfill your bin and compact the garden waste, as this leads to a greater chance of it freezing
• consider leaving your garden waste bin in a warmer place such as in direct sunlight, in a shed or garage