Privacy Notice - Waste and Recycling

Nature of work

The waste collection service is possibly one of the few services operated by the authority that impacts on all households in the borough as we have a duty to provide a collection service to all domestic properties.

In conjunction with our contract partner Veolia and Idverde, the Waste and Recycling team are responsible for carrying out over 180,000 collections a week from households in the borough. As well as collecting refuse, recycling and garden waste we also provide collections of bulky waste and provide assisted collections to householders who are unable to move their bins themselves.

We are also responsible for the operation of the household waste recycling centre at Bickenhill, where residents can recycle and reuse a range of materials that are not collected at the kerbside. 

As well as being responsible for collecting waste and recyclables, we also have a duty to ensure that all the materials collected are sent to authorised treatment or disposal facilities that are compliant with all relevant regulations.

We are also tasked with achieving both statutory and non-statutory targets. These are primarily centred around reducing the amount of waste sent to landfill and increasing levels of waste prevention, reuse and recycling.

Why we need your information

We need this information to be able to deliver the services as they are services delivered to/at your address. In order for us to deliver the correct service we may also need to contact you to gain further information regarding your request. With relation to our annual services we may also contact you close to the renewal date for these services asking if you wish to continue for another year.

Type/Classes of information processed

Personal information:

  • Name
  • address
  • contact details (phone number and/or email)

Who information is processed about

The classes of personal information we process include:

  • The requester of the service
  • Who the service is being delivered to

Who information may be shared with

Veolia and Idverde, the contractor who delivers the service.

How long we will keep your information

Business Need or 7+ years after service delivery.

Transfers Overseas

Information is not transferred overseas.

Further Information

For more information about this service please contact:

email address: