Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
We work with local businesses to help them comply with trading standards legislation.
We work with local businesses to help them comply with trading standards legislation. This includes inspection visits to trading premises:
The frequency of visits varies according to the nature of your business, how long you have been trading, and whether you have needed advice in the past. Most inspections are part of a routine inspection programme, but sometimes we visit because a complaint has been made, or we think an offence may have been committed.
Our trading standards officers will tell you why they are visiting and what they find. They will give you a record of the inspection, including details of any items taken away and the results of any tests carried out. Where appropriate, you will be told how to appeal against a our decision or claim compensation.
Officers can inspect and test weighing and measuring equipment and goods; ask you to produce computer information; and take photographs or make video recordings. If they suspect that an offence has been committed, they may seize and detain property for use as evidence.
Officers have the right to enter any premises (except when used solely as a private dwelling) at all reasonable times. They do not have to make an appointment or give advance notice of their visit, although they may do so if they consider it appropriate. It is an offence to refuse them entry.
We often deal with a breach of trading standards by discussion and advice in the first instance. We may put this in writing (a ‘traders notice’ which you’re entitled to request). We will always specify what is legally required and offer our advice on best practice.
Keep up to date with Trading Standards by visiting their Facebook page