Essential maintenance

We will be completing maintenance on Saturday 31 October 2020 to improve our online services.  

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Thank you for your patience while this work is completed.

Help with Food

Free school meals

If your child is self-isolating and they are eligible for free school meals, please contact your child's school to find out how these can be provided.

Help with food for your family

If you are self-isolating and your family can’t help you to get your food shopping, you may find that there are groups of volunteers on your road and in your neighbourhood that you can ask to help using Facebook and other social media.

The Council’s call centre can help connect you to local community and neighbourhood support or refer you to a local food bank - just call 0121 704 6000.

Some food banks which usually only accept referrals are now allowing people to contact them direct because of COVID 19. To help them observe social distancing they would like people to phone or email rather than visit. Food banks can provide food directly in an emergency, although they cannot cater to personal taste.

The food banks that operate in Solihull are listed below:

  • Helping Hands can deliver food from 9.00am to 5.00pm. To arrange a food delivery please call 0121 704 6000.
  • Kingfisher Food Bank is open on Tuesdays and Fridays from 12.30pm to 2.30pm. To find out about their voucher system and arrange a time to visit and collect a food parcel, please call 07902030134 or email

There is also a Social Supermarket in Solihull which supports members:

  • Around Again Social Supermarket in Fordbridge is open every Tuesday and Thursday from 11.00am to 4.00pm. Please call 0121 448 0720 and select option 3 to arrange a time to collect a food parcel. They also need donations - if you would like to donate see the ‘Volunteering Safely’ section.

Age UK can do shopping for elderly people with a medical condition or special cultural dietary need. To discuss, please call 0121 704 7840 or email

Supermarkets - deliveries and volunteer cards

If you need someone to do your shopping for you while you’re self-isolating and have enough money to pay for it and access to the internet, an online delivery or volunteer card might be helpful.

In addition to the big super markets there are lots of local shops that can help. Here is a list of local shops that can deliver food which we will update regularly.

All the main supermarkets are now working to prioritise elderly and vulnerable people for home delivery slots. While some people have found it difficult to book a slot recently, if you fall into one of these groups you could find that you can get a delivery slot now (usually via links on the website). We can also help vulnerable people get priority delivery slots. When it’s delivered your shopping will be left at a safe distance.

If you have friends, family members or even community volunteers who can do your shopping on your behalf you could use a Volunteer Card, which is a type of e-voucher. They are quite easy to set up online and mean you can purchase an e-voucher for a volunteer to do some shopping for you.

Using an e-voucher means you don’t have to give the volunteer or neighbour your bank details or hand over cash as they are sent to your shopper by email. They are also safe to use as they mean you don’t need to have any physical contact with the person helping you. Currently Asda, Sainsbury’s, Waitrose, Tesco and M&S do them and we will update this page as we find out about more stores.


Volunteer cards

Co-op have a similar scheme that can be arranged over the phone on 0800 029 4592.

Live Chat

graphic which links to our Live Chat service


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