Assisted collections

If you are struggling to move your bins and boxes and there is no one who can do this for you, we may be able to help with your collections.

How to apply

Apply for or renew assisted collections

If you are eligible you will receive assistance from your next scheduled collection as long as you provide notice of 5 working days. 

So that we can easily find your bins they need to be at the front of your property and visible from the road.

I no longer need an assisted collection

If you no longer need this service please tell us.

Stop assistance


We regularly check who we provide assistance to and will contact you to ask if you still need assistance.

If we find that:

  • your circumstances change; or
  • you don’t confirm that you still require assistance

then we will stop providing you with assisted collections.