Assisted collections

If you physically cannot move your bins and boxes and have no one who can do this for you we may be able to help with your collections.

If we confirm we can help we will start moving your bins if there is two days before your next collection.

How to apply

Ask for an assisted collection

If you are eligible you will receive assistance from your next scheduled collection as long as you provide notice of two working days. 

So we can easily find your bins they need to be at the front of your property and visible from the road.

I no longer need an assisted collection

If you no longer need this service please tell us.

Stop assistance


We regularly check who we provide assistance to and will provide you with your renewal application.

If we find that:

  • your circumstances change; or
  • you don’t return the renewal form

then we will stop providing you with assisted collections.