If we are replacing a damaged container, then this needs to be left empty, clearly visible and accessible – do not leave bins in any bin housing or behind gates. If when we arrive and the damaged container is not left available then, we will not leave a replacement container and another request will need to be made.
Looking after your bins will help us to save money. You can do this by keeping them in a safe place and putting your house number or name on them.
Purple and clear sack delivery
The way we deliver purple and clear sacks have changed. Rather than receiving an annual delivery, you will now need to request them.
If your property uses purple or clear sacks you should have been contacted by the waste and recycling team, advising you what you need to do.
If you have not heard from us, please email your address to collections@solihull.gov.uk.
Replacement bins
We'll supply your black and brown bins for free if:
- you have moved into a new home and there are no bins available. If you are moving into a newly built home, then the developer should purchase the bins.
- this is your first replacement in two years due to your bin being lost/stolen
We will not supply bins for free if:
- the bin is still serviceable
- you have moved into a property/live at a property without a green bin
Pay for a replacement
You will need to pay for your bin if you have already received a replacement in the last two years.
This will be:
- £38.50 for a brown or green wheelie bin
- £34 standard black wheelie bin
- £38.50 large black wheelie bin (if you already have a larger bin)
The price of replacement bins also includes the delivery cost.
Damaged bins
Before we replace a damaged bin, we may visit your home to check if it's still usable.
Request a replacement bin
To request a replacement call us on 0121 704 8000.
We may on occasion provide you with refurbished bins.
Replacement green bin
If you move into a property that does not have a green bin and you wish to use the chargeable garden waste service, you will need to purchase a green bin as well as the annual subscription to the service.
The cost of a new green bin is £38.50 (inclusive of delivery).
To order a new green bin please contact us on 0121 704 8000.
I have requested a replacement container, how do I leave my damaged container?
How long do I need to wait for a replacement container?
We aim to deliver your replacement bin in 10 working days but please allow up to 20 working days at times of high demand.
We carry out deliveries from 7.00am to 5.00pm on weekdays and may complete deliveries on weekends at times of high demand.
We cannot provide the time or date of when you bin will be delivered.
My green bin is damaged, will I be able to have a new one?
If your green bin is damaged, you will need to:
- buy a replacement bin
- order a replacement permit (free of charge)
If the collection crew have damaged your green bin and you have evidence to support this, we may replace your bin free of charge.
I have lots of recycling, can I have another brown bin?
Did you know that we will collect extra recycling if it is placed out at the side of your brown bin? Extra recycling can be placed in sturdy plastic boxes (similar to the black box), hessian bags or jute bags for life.
To make the most of the space in your brown bin:
- Break and fold cardboard down
- Rinse all your food containers
You can request an extra free brown bin by calling 0121 704 8000
I have lots of rubbish, can I have a larger bin?
We are currently experiencing very high demand for larger bins and purple sacks. If your application is approved, please allow up to 20 working days for your bin to be exchanged or your sacks to be delivered.
Before applying, please consider if you are making full use of our recycling and food waste collection services. Recycling more can help reduce the waste you throw out. If you need any help, check what we collect or use the A to Z at RecycleNow.
You can apply for a larger bin if:
- six or more people permanently live at your address (you will need to provide the names of all permanent residents)
- someone in your household has a medical condition that produces additional non-recyclable waste (you will need to provide details of the waste)
You can apply for additional sacks that can be placed alongside your black wheelie bin or purple sacks if:
- four people permanently live at the property with more than one child in nappies
- five people permanently live at the property with one child in nappies
If you are eligible, you will receive a supply of purple sacks to last you 12 months. You can place one additional sack out with every refuse collection.
Providing your household meets the criteria, you must reapply for purple sacks every year.
I have a new build property and don't have any bins?
If you have moved into a newly built house or flat your developer will need to contact us about providing your bins.
Our developer guide explains how bins are provided for newly built homes.
What to do if I have clinical waste?
We do not provide a clinical waste collection service.
If you need help with clinical waste please speak to your doctor’s surgery or health practitioner.