Rubbish and recycling guides

Our guides can help you fully understand the waste and recycling service we provide for our customers

Customer Charter

Our customer charter outlines what we can and cannot do for our customers and how you can make the most of the services we provide.

Householder Guide

Our residents guide provides information on how our policies help us to deliver your household collection service.

Household Waste Recycling Centre (HWRC) Guide

Our HWRC guide provides information on how our policies help you to safely visit the tip.

Managing Agents Guide

Our managing agent guide provides information on our service for:

  • managing agents
  • housing associations
  • landlords who predominantly manage flats and apartment complexes

Developers Guide

Our developers guide it is for developers from small to large scale and tells you what we require to deliver our service from from planning through to developing and completion.

Our waste management strategies and policies

We have developed a set of documents detailing how the waste and recycling service is managed and our ambitions for the future.