Let us know about a missed collection

How to report a missed rubbish or recycling collection.

All bins should be:

  • out for collection by 7.00am
  • left at the edge of your property nearest the public highway or your agreed collection point

If your bins were not out on time or left in the wrong place, we will not return to collect them. 

If we have missed your collection

If we have not collected your bins today, please wait until 4.00pm before letting us know.

You can report any missed bins within 2 working days of your collection day.

How to report a missed collection

Report your missed collection online

You can tell us about a missed collection by calling 0121 704 8000.

If you have assisted collections and want to report a missed collection, please call us on 0121 704 8000.

We'll return to empty your bins in 2 working days.