Let us know about a missed collection

Collections cancelled due to poor weather conditions

Due to the challenging weather conditions, and in the interest of safety, we took the decision to cancel waste and recycling collections on Friday 10 March.

The safety of our collection crews and other road users is vital and while some roads may have been clear, there was an increased risk of slips, trips and falls from icy footpaths and side roads - especially when our crews are handling heavy bins and boxes.

Unfortunately, we do not have the capacity to catch up on any missed collections.

We apologise for any inconvenience that this may have caused and thank you for your patience and understanding.

Revised collection arrangements for Friday 10 March

Please put your bins/sacks out for your next scheduled collection and we will collect additional rubbish and recycling.

Unfortunately, we are unable to take additional garden waste.

You can check your next scheduled collection dates here.

How to report a missed rubbish or recycling collection.

All bins should be:

  • out for collection by 7.00am
  • left at the edge of your property nearest the public highway or your agreed collection point

If your bins were not out on time or left in the wrong place, we will not return to collect them. 

If we have missed your collection

If we have not collected your bins today, please wait until 4.00pm before letting us know.

You can report any missed bins within 2 working days of your collection day.

How to report a missed collection

Report your missed collection online

You can tell us about a missed collection by calling 0121 704 8000.

If you have assisted collections and want to report a missed collection, please call us on 0121 704 8000.

We'll return to empty your bins in 2 working days.