Essential maintenance
We will be completing essential maintenance from 7:00am to 10:00am on Sunday 7 September 2025. Some of our online services may be unavailable during this time.
Thank you for your patience.
Contact us by phone
There are many council and partner services you can call if you have an enquiry or need advice.
When you call the Contact Centre you will speak to one of our Customer Service Advisors. They will be able to deal with your enquiry, but if they can't they will be happy to refer your enquiry to the right team.
- 0121 704 8001/6000 general enquiries, information
- 0121 704 8000 Environmental Maintenance, (includes Waste and Recycling, Street Care and Pest Control)
- 0121 704 8002 Registration Service
- 0121 709 7009 Bereavement Services
- 0121 704 8004 Roads and highways
- 0121 704 8005 Customer complaints (complaints involving council services and statutory complaints)
- 0121 704 8007 Solihull Connect Adult Social Care (Opening hours: 09.00am to 5.00pm Monday to Friday and 10.00am to 5.00pm on Wednesday).
- 0121 704 8008 Planning and Building Control
- 0121 704 8100 Council tax
- 0121 704 8200 Benefits and grants
- Fostering recruitment 0800 0730769
Opening times
You can call us Monday to Friday from 9.00am to 5.00pm.
We are not open during bank holidays.
Emergency contact numbers
If you need to report an emergency out of hours, please call:
- housing on 0121 717 1515
- social Services on 0121 605 6060
- all other services on 0121 704 8000
Emergency numbers
If you have any difficulties calling our out of hours service, you can reach us on the following emergency mobile numbers:
- general support on 07350426515
- social services (Emergency Duty Team) on 07350426528 or 07350426529