Summer bank holiday
Some Council services will be closed for the bank holiday on Monday 25 August 2025.
Privacy Notice for the Engage Service
Early Help is a way of supporting people to avoid problems, or to deal with them before they get worse. Problems may emerge at any point during childhood and adolescence.
The Early Help model ensures long term sustainability and community empowerment, with an aim for families to be helped at the earliest point, improving children and young people’s life chances and reducing demand for crisis services.
The Engage service, which is part of Solihull Council’s Early Help offer, work with children, young people and families to provide support to them before the need for crisis services and brings together individuals, people providers, groups and organisations, direct work, community provision and community capacity working across five collaborative areas in a needs-led flexible and holistic approach.
This is a non-statutory function within Solihull Council and consent will be sought to work with families.
We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis and your rights under Data Protection Legislation.
We will process personal information:
We aim to always keep your information accurate and up to date. You can help us to do this at any time by letting us know if any of the information you have given us, such as your address, changes.
We process a variety of information relating to individuals including:
We also process what is referred to as special categories of information that may include data revealing:
The classes of personal information we process include:
Where necessary or required we share information with:
We will not keep your information any longer than needed. The length of time will vary from service to service and will be guided by either legislation or the Council's internal retention records guidance which states how long records should be retained.
Information is not transferred overseas.