Keeping yourself safe
If you or someone else is in immediate danger, call 999.
Here are some simple ways to help you stay safe and reduce the risk of abuse or neglect.
Stay connected
Stay connected with friends, family and neighbours. The more people you’re in contact with, the stronger your support network will be.
Don’t hesitate to speak up
If you’re being harmed or neglected, speak to us, tell your GP or another professional you trust.
You can contact us by:
- phone: 0121 704 8007 (Monday to Friday from 9:00am to 5:00pm, except Wednesdays when we open at 10:00am)
- email: ccadults@solihull.gov.uk
If you need urgent support during out-of-hours, please call 0121 605 6060.
Always keep control of your money and protect yourself from scams
Always keep control of your money and be cautious if someone you don't know or trust offers to help manage your finances.
Phishing is one of the most common scams and often involves someone contacting you by phone, email, text message or social media in an attempt to steal money, personal information or bank details.
To protect yourself from scams:
- never share your passwords, PIN number or banking security information
- beware of pressure from someone else to act quickly or keep something secret
- check the identity of anyone claiming to represent a bank, utility company or government organisation
- seek advice from a trusted friend, family member or professional if something doesn't feel right
You can get free, impartial financial guidance that's backed by the government from MoneyHelper.
Beware of unexpected visitors
To keep yourself safe:
- do not let strangers into your home unless you are expecting them
- ask to see identification
- check with the organisation they claim to represent if you are unsure
- do not agree to home repairs or services from people who arrive uninvited (often known as cold callers)
- never feel pressured into making immediate decisions or payments
Always ask for references
Always ask for references when hiring a care worker and ensure they have had a Disclosure and Barring Service (DBS) check.
Remember you have the right to be treated with dignity and respect, no matter where you live or receive care, whether it’s in your home, a care home or a hospital.
If you feel unsafe at home
If you feel threatened or unsafe where you live, talk to your care provider, your family, or contact us using the details above.
If you're experiencing domestic violence or abuse, there are support services available.
Fire safety in the home
West Midlands Fire Service (WMFS) works with partners to help protect vulnerable people to reduce fire risks and improve health, safety and wellbeing. Partners often have unique access to individuals who may not otherwise reach out for help.
WMFS provides a Safe and Well check for those in our communities who have high risk and vulnerability to fire. This may include people who:
- have mobility issues
- have a physical disability or mental health condition
- live in an area of deprivation
- have hoarding disorder
- are alcohol or substance-dependent
More information on the types of Safe and Well checks available and what they include can be found on the WMFS website.
Guidance for professionals and carers
WMFS has created guidance for professionals and carers for people who work to support or care for people who have high risk and vulnerability to fire.
There is lots of useful information and resources available that can help professionals and carers identify risk and vulnerabilities including a risk assessment checklist, along with guidance on how to refer someone for a Safe and Well check.
For further information and support, you can email WMFS at prevention.queries@wmfs.net
Additional support
For further support with helping to stay safe, please refer to: