Find out what to do if you're worried that an adult is being neglected or abused.
If you're worried about an adult being harmed or neglected, it’s important to report it.
If someone is in immediate danger, please call 999.
Anyone can report abuse. You could be a:
We can only help with a problem if we know about it.
If possible, try to speak to the person you are worried about before contacting us. It will help if the person is involved in the decision and can tell us what they want to happen..
It’s not necessary to have all the following information to report a concern, but where possible you should tell us:
You can also:
Abuse can happen in many different ways. The Solihull Safeguarding Adults Board can help you understand the different types of abuse.
Yes, you can remain anonymous, but this may limit our ability to complete a full investigation.
Everything you share will remain confidential. However, if there are immediate concerns about safety, we may need to share some information with relevant agencies such as the police.
This short video explains what safeguarding is and how to report it.
Our map of your safeguarding journey shows how we will support you if you're worried about an adult and would like to report abuse.
When you report a safeguarding concern, we follow the Making Safeguarding Personal (MSP) approach to ensure the needs and wishes of the person at risk are prioritised.
The law says the council must investigate a concern if:
As part of the investigation, we will:
We will talk to the person about about your concerns and ask what they want to happen. Their views and desired outcomes will be at the heart of any decisions we make.
We’ll gather more information, possibly by talking to people involved such as:
Together, we’ll make a plan that addresses the concerns and ensures the person is safe, while respecting their rights and independence.
Depending on the level of risk, we may:
We will continue to work with the person at risk to ensure the safeguarding plan is still working and to address any concerns.
The Solihull Safeguarding Adults Board (SSAB) is a resource for anyone concerned about the safety and wellbeing of at-risk adults in Solihull.
Whether you're a professional, carer or member of the community, SSAB offers guidance and support for effective safeguarding practices.
Visit SSAB's website for information including:
If you're concerned that someone is at risk of radicalisation, visit our Preventing Terrorism page for guidance or contact ACT (Action Counters Terrorism).