If the vehicle is involved in an accident, you must email us at licensing@solihull.gov.uk within the timescales laid out in the licence conditions. We will then contact you to determine next steps.
If the vehicle is driveable, we will make an appointment for an inspection. During the inspection we will check the visual safety and appearance of the vehicle.
If the vehicle is not driveable, you will need to provide photographs of the damage and a report from an engineer or recovery company, if required.
Deciding if your vehicle can still be used
In all cases we will decide whether the vehicle remains suitable to be used as a private hire or hackney carriage vehicle.
If we suspend the licence:
- we will issue a suspension notice alongside the inspection form
- you must bring both licence plates back to us for them to be filed, pending the repair
If we declare the vehicle suitable to be used as a private hire/hackney carriage vehicle, we will not suspend the licence. You may still be issued with a minor damage notice, requiring any repairs to be completed in a reasonable amount of time.
In both cases, you will be required to present the vehicle for a reinspection so that we can be satisfied that the repairs have been carried out to a good standard.
If we are happy with the repairs:
- you will be asked to present current proof of insurance
- we will cancel any suspension notice issued
- the licence plates will be returned to you
Arranging for repairs
If the repairs are not completed within two calendar months, your licence will be automatically revoked.
If the vehicle cannot be repaired and is declared written-off, you must inform us as soon as possible.
We may require a further HPI check to be carried out.