Solihull Council Customer Account

Solihull Council My Accounts

You can access all of our Solihull Council accounts from our My Accounts page. This includes services such as:

  • council tax and benefits
  • libraries
  • payments (ePay)
  • planning
  • Solihull Community Housing

You can instantly connect with Solihull Council by creating a customer account.

Create an Account

Log in to Your Account

  • the service is always available: 24 hours a day, 7 days a week
  • as your details are saved you can save time filling in forms
  • track progress and get updates direct on your service requests
  • online is the cheapest way to access our services
  • your information is safe and secure

Help and advice

If you need advice about creating or accessing your customer account the following information can help.

To create a Solihull Council customer account visit our sign up page.

  • you must have a valid email address and supply a phone number
  • you will be prompted to create a secure password
  • you must agree to our Terms and Conditions

No, you don't have to live within Solihull to have a customer account.

To login you will need to correctly enter your username and password. Don't try to login with a password you can't remember as too many incorrect attempts will lock your account.  

To request your username or reset your password visit our Account Assistance page. 

If you've contacted us in the past (whether by phone, email or online) and provided your email address it may already be stored in our system .

You can still set up your account by visiting our Account Assistance page & selecting the Email My Username option.

Once you login you will be taken to your Account Overview page. Under the Settings heading you can update your details or change your password.

If you need to change your address please contact us on 0121 704 8001 or email

If you need any help with your account why not contact us using LiveChat or email us at

Your information may be shared with other council services and partner organisations to ensure our records are kept accurate and to help us to identify services or benefits you may be entitled to or interested in. We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. For further information about how we use your information please refer to our Privacy Statement.