Essential maintenance
We will be completing essential maintenance from 7:00am to 10:00am on Sunday 7 September 2025. Some of our online services may be unavailable during this time.
Thank you for your patience.
Live Chat
You can ask quick questions to our Customer Services team via a text chat interface, without the need for a phone call.
Search our knowledge hub or use our LiveChat service to get in touch.
Find an answer
Our knowledge hub contains answers to common questions about our services. If you can't find the answer you need ask us a question and we'll come back to you with an answer.
LiveChat
Live Chat is available:
- Monday to Friday from 10.00am to 12.00pm and 2.00pm to 4.00pm (Excluding bank holidays)
Our LiveChat service can help you do more online by directing you to our services. As we’re unable to answer complicated enquiries or take payments you may be asked to contact us by telephone or email.
If you need to contact us when our LiveChat service is unavailable, please visit our Contact us page.
Privacy Statement
Your information may also be shared with other council services and partner organisations to ensure our records are kept accurate and to help us to identify services or benefits you may be entitled to or interested in. We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. For further information about how we use your information please refer to the Council's Privacy Statement or contact connectcc@solihull.gov.uk.