Deaf blind or deafblindness

Deafblindness is a condition which sees sight loss and hearing loss affecting a person’s life together. It can affect communication and mobility skills. It can also cause problems with:

  • getting the right information
  • receiving the best help and advice
  • finding services and support to help

It is important to understand that:

  • deafblindness does not mean a deaf person who cannot see
  • deafblindness does not mean a blind person who cannot hear
  • deafblindness can be present from birth (known as congenital)
  • deafblindness can develop later in life

When deafness and blindness happen together, each condition increases the effect of the other one. Often this can be significant.
Most deafblind people do have some vision and hearing though.

You can learn more about deafblindness from:

BID Services

BID Services is a charity working in Solihull with people with sensory impairments. It is commissioned by Solihull Council to help people that are deaf and hard of hearing, including deafened people living with additional needs such as physical disabilities,visual impairments and mental health conditions.

BID Services also provides a range of other support services. These can help you live independently, promote your right to make your own decisions and help you to make your own choices with the right support. Services offered to deaf, deafened and hard of hearing adults in Solihull include:

  • assistive equipment for use in the home (following an assessment)
  • information, advice and guidance drop-in every Monday, Thursday and Friday at Chelmsley Wood Community Advice Hub
  • home visits if service users unable to travel due to mobility issues
  • employment training, coaching and support

Care Plus from BID

Care Plus is a specialist care and support service to help deaf, deafened, hard of hearing and deafblind adults stay independent. There are a range of services designed to help you, whether you live in your own home or in a residential home. Care Plus can help you in a number of ways, including:

  • getting out and about
  • going shopping
  • light gardening jobs
  • paying bills

The Care Plus service also tackles loneliness and isolation with companionship and befriending.

Contact BID Services

You can choose to:

  • contact BID Services by visiting their information, advice and guidance drop-in every Monday, Thursday and Friday at Chelmsley Wood Community Advice Hub
  • go to the BID Services Solihull website
  • email BID at
  • call BID Services Solihull on voice call phone number 0121 387 5359
  • get in touch with BID Services Solihull textphone and minicom number 0121 246 6101
  • call on your mobile to BID Services Solihull mobile phone number 07736 126 727
  • for text/WhatsApp support contact 07718 042 675 


The local RNIB team provides services unique to our area, including:

  • eye clinic support in Coventry and Queen Elizabeth Hospital, Birmingham
  • rehabilitation support in Solihull

You can find out more about all of the services available, and contact the Birmingham Action for Blind People team directly, by:

  • calling the RNIB Helpline on 0303 123 9999
  • visit the RNIB website

Deafblind UK

Deafblind UK is a charity supporting deafblind people. It also provides information and advice to those experiencing progressive sight and hearing loss.

You can contact Deafblind UK by:


Sense is a charity which also provides advice, information and support for deafblind people, carers of deafblind people and professionals.

You can contact Sense by:

  • visiting the website
  • calling the helpline on:
    • 0300 330 9256 or
    • 020 7520 0972 (both numbers take textphone / minicom calls and voice calls)
  • sending an email to -

Coping with sight problems in Solihull

If you are finding things a little more difficult at home than previously, you can also take a look at equipment to help around the home.

If things are becoming harder for you when you are out and about too, exploring what transport options are available could be a great help as well.

Additionally, there are a number of national organisations which supply essential help and advice for people experiencing sight loss and their carers:

When things become difficult

Solihull Council can provide care and support for people experiencing sensory loss. This includes those who are living with dual sensory loss.

If you have deaf blindness, it is important to identify your specific needs through an assessment with BID services. That means that the very best care and support can be given to you. This will be decided through your care and support plan agreed with you.

The care plan you need will likely be significantly different than those required by people with singular sensory loss such as:

A qualified worker will work with you, and your carer or representative if you would like, to discuss your needs and identify how to help.