Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
Help is available if you have hearing loss, sight loss, deafblindness and deaf blind impairment from local providers in Solihull and national organisations that work in the local area.
Deafblindness is a condition which sees sight loss and hearing loss affecting a person’s life together.
It is important to understand that:
BID Services is a charity working in Solihull with people with sensory impairments. It is commissioned by Solihull Council to help people that are deaf and hard of hearing, including deafened people living with additional needs such as physical disabilities,visual impairments and mental health conditions.
BID Services also provides a range of other support services. These can help you live independently, promote your right to make your own decisions and help you to make your own choices with the right support. Services offered to deaf, deafened and hard of hearing adults in Solihull include:
BID Services provide drop-in sessions at our Community Advice Hubs.
They are available:
You can also choose to:
The local RNIB team provides services in the local area.
For support:
Deafblind UK is a charity supporting deafblind people. It also provides information and advice to those experiencing progressive sight and hearing loss.
Sense is a charity which also provides advice, information and support for: