Here2Help - energy and fuel

There is a range of advice and help available to keep your home warm, reduce your energy usage and save you money.

Advice and help with your fuel bills

We know that the rise in energy costs has left many people worried, but there is help available. Solihull Council has teamed up with local energy experts to help you reduce your energy bills and make your home warmer and more energy efficient.

Contact your supplier if you are struggling to pay your bill or you are in debt. The earlier you contact them, the better. They can help with debt payment plans and help you with managing your ongoing payments. Some also have hardship funds to help people.

How to save on your energy bills

It's important to regularly put your heating on to stop your pipes from freezing and because it can be more expensive to keep starting up and stopping your heating. 

Here are some tips from Act on Energy that can help to make your home as warm as possible, whilst reducing your energy use and saving money:

  1. Turn your thermostat down by one degree. Most people will not notice the difference - and an extra jumper can always help. The ideal room temperature is between 18 and 21 degrees, but do consider if this is warm enough for anyone who has a vulnerability. This could save you up to 10% a year on your bill.
  2. Set your timer to come on 15 to 30 minutes before you need it, and switch off 30 minutes before you leave or go to bed.
  3. Switch to low energy lightbulbs. LEDs use about 90% less energy than standard bulbs. They are more expensive to buy but last up to 12 times longer. Turning off lights in rooms when you do not need them could save about £25 a year.
  4. Wash your clothes on the lowest heat setting. 90% of a washing machine’s energy is used to heat up the water. Reducing your number of washes by one cycle a week will save about £34 a year. Tumble dryers also use a lot of energy, so whenever possible dry your clothes outside on a line.
  5. Switch appliances off ‘stand-by’. This could typically save about £65 a year.
  6. Insulate a hot water tank. It will pay for itself within six months.
  7. Reduce your shower time. It's easy to lose track of time, so try setting an alarm for three to four minutes. You could save about £95 a year.
  8. Thick curtains help to keep the heat in. Keep them tucked behind radiators and close them at dusk to avoid heat escaping through glass.
  9. Draught proof your home. Check doors, letterboxes, windows, loft hatches and floorboards for draughts. Move furniture away from radiators to let warm air circulate.
  10. Be savvy in the kitchen. Only boil the amount of water you need when you need it and you could save £13 a year; keep a lid on your saucepan to trap the heat; use the dishwasher only when it is full and reduce use by one cycle a week to potentially save £17 a year; turn the oven off a few minutes earlier and use residual heat to finish cooking. Using a microwave will also be cheaper than using the oven. Defrost your fridge and freezer regularly for maximum efficiency and close the door immediately when not in use.

You can also find information on:

Did you know...

Through a free collaboration between the government and Amazon, anyone asking Alexa how to reduce their energy bill will now receive the latest government advice on preparing their home for winter and using less energy in the long-term - which could save at least £100 a year.

Phrases which will prompt Alexa include “Alexa, give me some energy saving tips”, “Alexa, give me tips to conserve energy” and “Alexa, give me tips to get ready for winter”.

Free advice and support

Act on Energy 

Subject to funding and eligibility criteria, Act on Energy can provide help to eligible Solihull residents, including:

  • energy advice and tips
  • free energy vouchers (SCH Biomass Flats only)
  • free repairs or replacement of broken heating systems
  • home improvements such as insulation, windows and doors and renewable, clean heating

For advice and support, please ring the free Act on Energy advice line on 0800 988 2881 (Monday to Friday 9:00am to 5:00pm) or email advice@actonenergy.org.uk.

Age UK

Age UK provide an all-age offer through the Community Advice Hubs, including:

  • portable heaters in emergencies such as heating breakdown
  • provision of electric blankets, quilts and blankets
  • warm clothing
  • energy efficient white goods
  • fuel debt write-off (up to a maximum of £500) per household to those who are unable to pay their electricity, gas or water bill (will be offered as incremental payments alongside engaging with money advice support)
  • energy pre-payments (£200 or £300) for pensioners not in receipt of the Winter Fuel payment but on low income only
  • money advice, support and energy debt advice

You can contact Age UK by calling 0121 709 7590 (Monday to Friday 10:00am to 4:00pm, except Wednesdays when they close at 2:00pm), or e-mailing admin@solihullcommunityhub.org.uk

Solihull Council

Solihull Council provide the Discretionary Crisis Fund

Energy price cap

The energy price cap is a limit set by Ofgem on the maximum amount suppliers can charge for each unit of gas and electricity for customers on standard variable tariffs. It helps protect households from sudden price hikes by adjusting quarterly to reflect changes in wholesale energy costs. 

As of July 2025, typical unit rates are around 22.36p per kWh for electricity and 5.95p per kWh for gas, with daily standing charges also applying. 

While it doesn’t cap your total bill, it does ensure fair pricing based on usage, so the more you use the more you will pay. That’s why it’s important to make sure that your home is as energy efficient as possible, so that you can still enjoy a comfortable temperature.

The price cap is only applicable to those on a standard tariff. If you have a special off-peak tariff for example or a fixed tariff, your prices will be listed on your bill.

Pre-payment meters

There are new rules on when and how pre-payment meters can be involuntarily fitted. The prices on pre-payment meters have also been changed to match Direct Debit rates so those on pre-payment meters no longer pay a premium. However, please remember that you may be ‘paying more’ overall because you are repaying a debt. 

Please call Act on Energy for more advice if you are concerned about pre-payment meters.

Big Community Switch

Solihull Council regularly partners with the Big Community Switch to help Solihull residents save money on their fuel bills by switching their energy tariff and/or provider.

The Big Community Switch uses the power of collective bargaining with energy suppliers to get cheaper gas and electricity rates for those who sign up. Residents can register for free, without obligation to change supplier or tariff.

Energy efficient grants

Making your home more energy efficient can help you to save energy, lower your fuel bills, and make your home warmer.

We know that making your home more energy efficient can sometimes be expensive. Our energy efficiency grants webpage lists a number of grant schemes on offer, as well as other support which could help towards your energy bills.