Live chat

Live chat graphic

Our Live Chat service is a web chat system which enables you to speak with a member of the Customer Services team in real time using text based messages.

Live Chat is available 9.00am to 5.00pm Monday to Friday, excluding bank holidays.

While we can help with most enquiries by Live Chat we cannot take payments.

At the end of each chat you will be sent a transcript of the conversation and given the opportunity to complete a short survey about your experience of using LiveChat which will help us to improve our service.

Find your answer

You can search our knowledge centre and find the answers to our frequently asked questions. If you cannot find the answer you are looking for you can ask a question and we will come back to you with the answer.

Search our knowledge centre

Privacy Statement

Your information may also be shared with other council services and partner organisations to ensure our records are kept accurate and to help us to identify services or benefits you may be entitled to or interested in. We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. For further information about how we use your information please refer to the Council's Privacy Statement or contact

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Live Chat

graphic which links to our Live Chat service


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