Working together to deliver a successful Census 2021


The Office for National Statistics (ONS) – which runs Census 2021 – is working with Solihull Council and local organisations to deliver a successful census, which will help local services to fully meet future needs.  

Data from the census informs where public funding is spent on services like transport, education and health – on cycle routes, schools and dental surgeries. Understanding the needs of the nation helps everyone from central government to local organisations, such as councils and health authorities, plan and fund public services across England and Wales.  

The census is taking place on 21 March 2021. However if you are unsure or can’t access a computer to fill in the form, then you can contact Solihull Libraries on 0121 704 6005 or email and a member of staff will ring you within one working day.

Assistance can include:

  • Answering queries about the questions in the census form
  • Filling in the form for you with you on the phone supplying the information. All staff have signed a confidentiality agreement and your information will not be shared with anyone else.
  • Supplying a new access code
  • Referring you to other support information on how to fill in the form or requesting a paper form.

The Office for National Statistics will also have an online help area on their website and offer help by phone, webchat, email, social media or text message. This will include information in other languages. Solihull residents can get help from our libraries by phone with filling in their Census form between March 1 and May 4. ONS support is available before and after this.

Fiona Saxon, Census Engagement Manager for Solihull said: “Census 2021 will give everyone the opportunity to complete their questionnaires easily online. However, paper copies are available if you would prefer. Whichever method you choose, we can provide completion help free of charge.”

Councillor Bob Sleigh, Cabinet Member for Resources said: “The census is a great opportunity for households in Solihull to make their voices heard, and make sure planning for future provision reflects what our people will need. I’d encourage everyone to take part”.

The main census field operation will begin only after Census Day on 21 March, contacting those who have not responded. Field staff will never need to enter people’s houses; they will always be socially distanced, wear PPE and work in line with all government guidance. They will be operating in the same way as a postal or food delivery visit.

Census 2021 will include questions about your sex, age, work, health, education, household size and ethnicity. Results will be available in 12 months, although personal records will be locked away for 100 years, kept safe for future generations. For more information and advice on how to answer the questions, visit