We have a booking system in place to help the traffic flow in and around the area and to prevent queues on site and on the local highway network.
Summer bank holiday
Some council services will be closed on Monday 31 August 2026.
Bickenhill Household Waste and Recycling Centre booking system FAQs
From the section: Bickenhill Household Waste and Recycling Centre
Bickenhill Household Waste and Recycling Centre booking system FAQs
You need to pre-book an appointment to visit Bickenhill Household Waste and Recycling Centre (HWRC).
Our frequently asked questions can help you use and understand our booking system for Bickenhill HWRC.
Making an appointment
Why do you have a booking system?
Can I book an appointment and visit the HWRC on the same day?
Yes, subject to availability, you can book and visit on the same day if you are in a car or a vehicle that does not require a permit to use the site.
How often can I book?
We are limiting visits to five per household per week. This is to try to make sure that every household that needs to use this service can book a slot.
I am moving house, can I have more than one appointment in a week?
Yes, you can book five appointments in a week if you visiting in a car or permitted vehicle. The week runs from Monday to Sunday
If you are hiring a van to visit our site, other restrictions apply. Please refer to our permit scheme for more information.
Each time I try to book there is no availability?
It may be difficult to book a slot as there is high demand for appointments.
New slots will be released regularly, so check back to the booking page regularly.
How long are the appointments?
Each appointment is for 15 minutes.
I've booked an appointment, but now I cannot make it, can I change it?
If you have booked via the website, you will be able to amend your booking through the email notification that you have received.
You will be able to change the time and date of booking as well as vehicle registration.
Can I cancel my appointment?
If you have booked via the website, you can cancel your booking through the email notification that you have received.
You can cancel your booking up to 24 hours before your appointment.
I don't have access to the internet - can I still book an appointment?
Yes, appointments can still be booked by calling us on 0121 704 8000.
I want to hire a van - can I book online?
If you are visiting Bickenhill HWRC in a hire van, you will need a permit which you can apply for online.
You will need to know the name of the hire vehicle company.
Please familiarise yourself with the site conditions before booking an appointment.
I don't have a smartphone or printer to verify my booking - what can I do?
Please note your booking reference and time and date of your booking and take this with you
Do I need to take proof of residency?
Please bring along proof of residency, such as a utility bill or any other bill with your address on it. This does not need to be a paper copy. We can view electronic copies on a smartphone or tablet.
I would like to book an appointment for a relative or friend?
To book an appointment for a relative or friend, you will need to create a booking appointment in their name and address. Where possible, please use a separate email address as well.
Changes to permit scheme
Why have you changed from paper to digital permits?
The move to e-permits:
- makes the booking process simpler for all vehicles
- allows same day bookings
- eliminates delays caused by paper-based systems
When are the changes to the permit scheme being introduced?
Changes to our permit scheme will come into effect from Monday 3 August 2026.
I already have a paper permit which I've used for previous visits. What happens now?
When you apply for an e-permit:
- your visit count will reset to 12
- your new 12-month period will begin from the date of application