Our frequently asked questions can help you use and understand our new booking system for Bickenhill House Waste Recycling Centre.
Demand for the Household Waste Recycling Centre still remains high and we are having to maintain social distancing measures on site which can result in long queue times to access the site. We have taken this into account and have listened to your feedback which is why we are introducing a booking system to use the site which will reduce the amount of time that you have to queue to use the site
We are limiting visits to two per household per week. This is to try to make sure that every household that needs to use this service can book a slot.
Yes, you can book two appointments in a week. The week runs from Monday to Sunday
It may be difficult to book a slot as there is high demand for appointments. New slots will be released regularly, so check back to the booking page regularly.
Subject to available appointments, you can visit 24 hours later. For example if you want to book on a Monday you will be able to select dates from Tuesday onwards.
If you have a permitted vehicle or hire vehicle, then you can book twice per a week, 48 hours later. For example if you want to book on a Monday you will be able to select dates from Wednesday onwards.
Each appointment is for 15 minutes for cars.
If you have booked via the website, then you will be able to amend your booking through the email notification that you have received. You will be able to change the time and date of booking as well as vehicle registration.
If you have booked via the website, then you will be able to cancel your booking through the email notification that you have received. You can cancel your appointment up to 24 hours before.
Yes, appointments can still be booked by calling us on 0121 704 8000.
For hired vehicles to be booked into the site, please contact us on 0121 704 8000.
Please note your booking reference and time and date of your booking and take this with you
Please bring along proof of residency, this could be a utility bill or any other bill with your address on it.
To book an appointment for a relative or friend, you will need to create a booking appointment in their name and address. Where possible, please use a separate email address as well.