Our promise to you
In being ‘Open’ we will:
- be fair in the way we deliver our service and treat all members of the community as individuals, recognising their differences
- keep you informed about the services we provide
- deliver services in a way that gives good value for money
- work with all communities and partner agencies to improve our services
- aim to get things right the first time
- listen to you and actively seek your views about our services
- use this information to shape our services
In being ‘Honest’ we will:
- be honest about what the Council can do and what it can’t
- admit when we have made a mistake and do our best to put things right
- not keep you waiting without an explanation.
In being ‘Approachable’ we will:
- embrace, promote and value the diversity of our customers and all communities, adapting our services appropriately
- make our services easy to use, giving you choices whenever possible
- understand our services and know how to help you
- provide welcoming and effective services, resolving your enquiry first time where possible
- provide easy to understand accurate information.
In ‘Keeping our promises’ we will
- aim to keep our promises but sometimes things go wrong so if we can’t keep the promise we will let you know why and how we can put things right
- keep appointments and if we can’t we will let you know why and arrange another one
- aim to do what we promise to do, on time
- respond promptly following our customer standards when you make contact with us regardless of how you make contact