Nature of work
Adult Care and Support Operational Teams comprise of:
- 0 to 25
- All Age Disability Team
- Community Older People Team
- Deprivation of Liberty Safeguards Team (sometimes referred to as DoLs Team)
- Hospital Teams
- Mental Health and Autism
- Occupational Therapy
- Reablement
They work with people aged 18 plus with an appearance of care and support needs, and young people transitioning from Children’s to adult services. The teams work with individuals to improve their wellbeing by assessing their needs and organising care and support if required, to enable them to be as independent as possible. The teams receive referrals from anyone, including people with care and support needs, carers and family members, health professionals, education professionals, emergency services etc.
Why we need your information
We process personal information to enable us to provide a safe and efficient service. Information will be used for a limited number of purposes and always in line with our responsibilities to:
- Enable us to understand your needs fully
- Organise appropriate care and support for you if required
- Help improve our services
- Plan for future provision of services
Type/Classes of information processed
The operational teams process a variety of information relating to individuals, including:
- Personal details (Name, Home Address, Contact Telephone Numbers, Email Addresses, Date of Birth, Gender, Ethnicity, Religion, Nationality, Sexual Orientation, Disability, Language, NHS Number, Date of Death)
- Height and Weight
- Health conditions, disability, diagnosis
- GP details
- Lifestyle and social circumstances
- Financial details
- Housing needs
- Property Type
- Key Access Code
- Family / carers or representative’s details
- Lifestyle and social circumstances
- Employment and education details
- Referral/Assessment Information
- Prepaid cards providers
- Direct payment support services
Who information is processed about
- People with an appearance of care and support needs
- Carers
- Family members or representatives
Who information may be shared with
To aid support planning, your information may be shared with:
- Your family, carers or representatives of the person whose personal data we are processing
- NHS, including your GP and hospitals
- Emergency services
- Charities, including Age UK Solihull
- Carers trust Solihull
- Care providers, for example, care agencies
How long we will keep your information
Information is kept whilst people are receiving support from Adult Care and Support Operational Teams, and for seven years after this.
Transfers Overseas
Information may be transferred overseas to service user’s family members or representatives.