Privacy Notice - Highways Services

Nature of work

Highways Services provide a wide range of services to maintain and improve the public highways in the Borough of Solihull.

Working with our contract partner Balfour Beatty our services keep our roads and footways maintained. This includes annual programmes of resurfacing of footways and carriageways. Regular inspections of 343 highway structures, the cleansing of 35,000 gullies.

A recent National Highways and Transport Network (NHT) survey ranked Solihull as the 4th best performing Highway Authority out of 109 Councils, for delivering highway maintenance services.

Our in house Operational Services Division (OSD) provide streetlighting and drainage services.

The Highways Services Team also deliver over £6m of highway improvements each year which can include maintenance of bridges, junction improvements, changes to Traffic Regulation Orders (waiting restrictions), maintenance of 141 sets of traffic signals and co-ordinate 3200 sets of road works a year to minimise inconvenience to road users.

Why we need your information

To keep you informed of progress with works.

Type/Classes of information processed

Where relevant we process a variety of information relating to individuals including:

  • Name
  • Address
  • Contact details (phone number and or email)

Who information is processed about

We process information about individuals who have contacted Highways for a service related to:-:

  • Drainage
  • Traffic
  • Bridges and structures
  • Highways Projects
  • Streetlighting
  • Flood risk management
  • Roads and footways
  • S278 / S38 / S184 schemes

Who information may be shared with

Where necessary or required we share information with:

  • Balfour Beatty Living Places, the contractor who delivers the service
  • Atkins, Jacobs, Aecom and WSP, Consultants who help us deliver new highway projects
  • Warwickshire County Council, our partners in delivering the Highway Structures Service

How long we will keep your information

Business Need or maximum of 7+ years after service delivery.

Transfers Overseas

Information is not transferred overseas.

Further Information

For more information about this service please contact email address: