Bulky waste collection terms and conditions

Before you pay for a bulky waste collection you will need to agree to the following terms and conditions.

  • If you or any member of your household are displaying any symptoms of coronavirus – please cancel your bulky waste collection. This is so that we keep you and our crews safe.
  • The items must be outside your property awaiting collection by 7.30am on the day of collection, as near to the roadside as possible, and should be clearly seen from the road and easily accessible for the collection vehicle. Please note the earliest items can be presented is the evening before collection
  • If you are placing out black bags – please ensure that these are double bagged and do not contain unacceptable items (such as hazardous waste) , to ensure that we keep you and our crews safe.
  • If the item comes apart, then each separate piece is classed as one item - for example a corner sofa that comes apart into two sections would be two items
  • gates should be left unlocked, dogs should be kept inside the property and parked cars should not obstruct items
  • Items that can get heavy when wet (e.g. a mattress)should be kept dry to ensure that the collection crew can remove them
  • All food should be removed from fridge/freezers and the doors should be taped shut
  • items such as carpets or broken furniture must be rolled, securely tied or bundled together and doors taped shut
  • Items for collection should not be filled with other rubbish
  • You do not have to be home when we collect
  • We reserve the right to refuse the collection of items measuring in excess of 2.0metres (6ft 6in)
  • We reserve the right to leave excessively heavy items that cannot be safely lifted by two people (items in excess of 50kg).
  • If an item is too big or too heavy you will not receive a refund
  • Bulky waste collections are provided for the collection of household waste only - the service is not available to landlords clearing rented properties as this is classed as commercial waste
  • Only the items of waste listed on your booking will be collected - we will not collect any extra items or different items
  • We will collect a maximum of ten black bags of household waste per collection. The black bags must not contain unacceptable items (such as hazardous waste) and must be double bagged.
  • We may send someone to inspect your items before your collection and retain the right to refuse a collection
  • If the items are not made available on the day of collection, we will leave you a card telling you that we have called; if this occurs you will not be eligible for a refund and will need to pay again if a collection is still required. If your items are not out for collection or are different to the collection you have paid for we may take photographs as evidence
  • During this period of Covid-19, we will not collect bulky waste from walkways.
  • We do not go into back gardens to collect items nor do we collect from gated alleyways
  • We will not collect commercial waste or business waste or collect from commercial or business premises.
  • We will not dismantle furniture, disconnect cookers (or other household furniture) or remove loose waste
  • We do not collect items from inside properties, garages or garden sheds
  • We will not carry items up or down steps or from homes by lifts
  • We cannot tell you your exact collection time
  • We do not offer a house clearance service
  • We will not collect more than 10 items on one visit
  • To change or add items to your booking please call 0121 704 8000 by midday on the last working day before your collection
  • Adding items to your booking may result in an extra charge based on the number of items:
    • Collection of 1 item - £15.50
    • Between 2-5 items - £24.00
    • Between 6-10 items - £31.00
  • If you need to cancel your booking please call 0121 704 8000 by midday on the last working day before your collection
  • Any cancellations after midday on the last working day before your collection are not eligible for a refund
  • We will not provide a refund if your items are collected by someone else (such as scrap collectors)
  • While every effort will be made to collect your items there may be occasions where your booking is delayed due to special circumstances (such as snow). If this happens we will arrange to collect your items on the earliest available date but will not provide a refund
  • We reserve the right to make reasonable amendments to these terms and conditions. Notification of the amendments will be noted on our website
  • By paying for the service you accept these terms and conditions