Online payments
We are currently experiencing intermittent issues with payment made via a debit/credit card on our on line payment system or via our Automated Telephone Line (ATP).
If you have attempted to make a payment and your payment is declined, please do not attempt to make another payment as this could result in a duplicate pending transaction being placed on your debit/credit card.
Thank you for your patience while we urgently work with our supplier to resolve these intermittent issues.
Coronavirus
To help us to keep you and our crews safe please follow the advice below:
- If you or any member of your household are displaying any symptoms of Coronavirus, then please do not book a bulky waste collection, as this could put our crews at risk
- Please ensure that you double bag any black bags
If you have a large household item, such as a piece of furniture or a fridge, you can pay for a bulky waste collection.
If you or any member of your household are displaying any symptoms of Coronavirus, then please do not book a bulky waste collection, as this could put our crews at risk.
Book and pay
Before you book your collection please read our:
Complete our online booking service
Fee
If your item is made of separate parts (such as a bed base or fridge and freezer) each part counts as one item.
- Collection of one item - £15.50
- Between two and five items - £24.50
- Between six and ten items - £31.50
If you need help paying
A 25% discount may be available if you receive benefits. Call us on 0121 704 8000 to check if you can apply.
How do I cancel or change my booking?
Before you cancel or change your booking please read our terms and conditions.
Recycle or Reuse your items
If you have old furniture that’s in a good condition you could give it to charity.
It’s always worth speaking to your supplier when buying large items for your home (such as a fridge freezer of furniture) as they may remove your old items for you.
You are responsible for making sure you dispose of your unwanted items in a lawful way.