Help in an emergency

From the section: Help and advice for carers

In this section:

Help in an emergency

If someone is in immediate danger, call 999.

Emergencies during office hours

During normal working hours you can get urgent help from our adult social care team.

Phone: 0121 704 8007 (Monday to Friday, from 9:00am to 5:00pm except Wednesdays when we open at 10:00am) 

You can also contact Carers Trust Solihull on 0121 788 1143 between the hours of 9:00am and 4:00pm Monday to Thursday and between 9:00am and 3:30pm on a Friday. 

Out of hours support

If you require urgent support outside of office hours, you can contact our out-of-hours service on 0121 605 6060. 

Creating an emergency plan

To ensure you are prepared in emergencies, we recommend that you create an emergency plan for yourself and for the person you care for. 

To create an emergency plan for the person you care for, contact:

 If you choose to create your own emergency plan, you should consider: 

  • the personal details, such as the name, address and contact details, for the person you look after
  • any family or friends you wish to be contacted
  • any professionals, such as doctors and nurses, you wish to be contacted
  • the phone number of your social services contact
  • details of the medication the person you care for is taking
  • details of the ongoing treatment and therapies they are using

Additional support

Here2Help

Our Here2Help pages have information about support with food, fuel and energy, financial advice and wellbeing. 

Carers Identity Card

As part of your emergency plan, you can also request a Carers Identity Card from Carers Trust Solihull, providing you are registered with them. You can register whether you receive support from Solihull Council or not. 

A Carers ID Card lets people know your name and that you are a carer even if you are unable to tell them yourself. It also lets you store your most important phone numbers. 

To request a Carers ID Card, contact Carers Trust Solihull by:

Message in a Bottle

Message in a Bottle helps emergency services personnel to save valuable time in identifying an individual very quickly and knowing if they have any allergies or take special medication. 

The Message in a Bottle kit includes a form containing personal and medical information. This is placed in the green bottle which is stored in the fridge. Two stickers are provided: one for the fridge door and the other for the inside of the property’s front door. Emergency personnel, such as police and paramedics, then know to look in the fridge when they see the Message in a Bottle stickers. 

For further information or to request a bottle you can: