Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
What you will need to apply for a Hackney carriage drivers licence, how to declare your criminal convictions and information for drivers who already have a licence.
Licensing Services
Our Licensing service is at Solihull Connect at The Core.
The Core
Theatre Square
Homer Road
Solihull
B91 3RGBefore your visit, please email us at licensing@solihull.gov.uk to book an appointment.
We are unable to serve customers who do not have an appointment.
To apply for a licence you will require:
Failure to disclose full details of any previous convictions or cautions may result in your application being refused. If you have any previous cautions or convictions, spent or not, and cannot remember the dates or sentence received you should contact your local police station and ask for a Police National Computer (PNC) check.
The Police National Computer is one of the main sources of information accessed when a Disclosure and Barring Service check is made and holds records of a person's convictions and cautions which will be revealed in a Disclosure and Barring Service check.
The police may charge for this information.
View our complete fees and charges.
The preferred methods of payment are card or cheque. Cash payments can be taken at:
You are required to provide proof that you have completed a tax check.
You can find guidance and also apply for your tax check online with HMRC. Please do not contact us for further information if you have any queries about this, as we will not be able to help you.
If you cannot provide proof that you have completed a tax check, we will not be able to renew your licence.
From 27 April 2023, the Taxis and Private Hire Vehicles (Safeguarding and Road Safety) Act 2022 places new duties on Hackney Carriage and Private Hire licensing authorities in England.
The Act contains provisions that require licensing authorities to record information relating to drivers’ licensing histories (refusals, revocations or suspensions) on a National Register. Furthermore, before a licensing authority in England decides whether to grant or renew a driver licence, it must search the Register for any entry relating to the applicant.
Whenever a licensing authority processes a new application or renewal, it is required to check the NR3S Register to confirm whether the applicant was subject to a previous licensing decision of which they should be aware. A licensing authority must not base its decision solely on an entry on the database. Every application must be considered on its own merits.
Our National Register of Refusals, Revocations and Suspensions (NR3S) Policy provides more information.
If you hold a Hackney carriage licence the following forms are available
If you hold a licence and move address you must notify us in writing. You must also ensure that you obtain an updated driving Licence from the DVLA.
You can contact us by: