Making a decision about your renewal

How we decide if your renewal application is successful.

Granting the licence

Once all checks have been completed and if all other enquiries are satisfactory and are in line with our current policy, you will be invited to pay for your licence and will be issued with your badge, licence and conditions .

You will be given an ID badge that you must wear as prescribed by conditions while working as a hackney carriage or private hire driver. We will also get you to sign a declaration to confirm that you will agree to read and follow your licence conditions.

Licences will be granted for three years unless there are exceptional reasons to grant for a shorter period. These reasons include (but are not limited to):

• medical history or concerns
• immigration status
• outstanding queries about any other matter or concern

Pausing the renewal process

If there are any outstanding issues at the time of your renewal, it may be paused while enquiries are made or investigations carried out.

These matters include, but are not limited to:

• unresolved complaints or service requests received by the licensing authority
• endorsements on your DVLA driving licence
• medical concerns
• new information on your criminal record
• inconsistencies in personal information on your documentation
• records on the NR3S register
• outstanding requests under the Data Protection Act 2018
• any information we are aware of that you have not disclosed

It is of vital importance that you:

• apply for your renewal in plenty of time before your current licence expires
• disclose any information to us within the timescales laid out in the conditions attached to your licence