At your renewal appointment

What will happen at your renewal appointment. 

Identity checks and logging your application

We will check all your documents and use a range of online portals to confirm your details and identity.

Your personal details (name, address, date of birth etc.) on all your documents must match, and if there are any inconsistencies or queries, we may reject or pause your application and ask you further questions.

We will input your application onto our system and scan your documents to attach to your record.

Check of the National Register for Refusals, Revocations & Suspensions (NR3S)

We have a legal duty to search the NR3S register before renewing any hackney carriage or private hire driver’s licence.

If you have previously had a hackney carriage or private hire driver’s licence refused, suspended or revoked, it will show as a ‘record’ on the register, and we will make further enquiries.

Enquiries with other licensing authorities

If you have ever held a hackney carriage or private hire licence with another authority, we will make data protection enquiries with them.  

Payment

You will be required to pay a renewal fee.

We only accept payment by credit or debit card. We do not accept cash or cheques.