Local Offer - Health

We want children and young people in Solihull to be healthy. Healthy children grow into healthy adults and healthy adults have better outcomes.

All children and young people are able to access what is referred to as universal services - these are services that most people will be familiar with and they are often most people’s first point of contact. Universal services include Health Visitors, School Nurses, Doctors, Dentists, Opticians, Pharmacists and Hospitals.

If however your child has health needs that can’t be met by universal services, then they will be referred to services that provide the expertise to meet their health needs. These services are often specialist in nature. Children often use a combination of services to ensure all their health needs are met.

Emotional Wellbeing and Mental Health Services

In Solihull, services are working together to improve the wellbeing and mental health of children and young people. This section of our Local Offer details the wellbeing and mental health services that are available locally

The Designated Clinical Officer (DCO) and Designated Medical Officer (DCO)

In Solihull there is a team of Designated Clinical Officers (DCOs) and Designated Medical Officers (DMOs). The designate team support BSOL CCG to ensure they meet their responsibilities under the SEND Code of Practice.

They oversee the health advice and contributions in Education, Health and Care Plans (EHCPs) and in relation to the graduated approach alongside the Local Authority (LA).

The DMO/DCO team also act as point of contact for schools and the LA for health. This includes GPs, health visiting and school nursing services, mental health services, community and hospital services.

They work with their education, social care and expert by experience colleagues with a focus on improving the quality of experience of health support for children and young people who have SEND support needs.

Personal Health Budgets

If you or your child has NHS funded complex healthcare needs, you can ask the NHS for a personal health budget. This is an amount of money from the NHS, which patients agree with their nurse to spend on their health needs. The aim is to give people more choice and control over their healthcare to increase their independence. Further information on who can have a personal health budget and how to get one can be found on Birmingham and Solihull CCG’s website

If you have questions or concerns about the care you have received speak to the health professional involved or their manager in the first instance.

If your query remains unresolved you can contact the Patient Advice and Liaison Service (PALS), who can provide support, advice and information to help you.

If you are worried about the care you have received, you can make a complaint.

Make an enquiry of complaint

Enquiries are dealt with by the organisation that employs the health professional.

Health visiting and school nursing services

Children and Young People community health services

SOLAR

Healthwatch Solihull is the local champion for health and social care. They are independent and are not part of NHS or care services. They:

  • Answer questions about local NHS and care services
  • Link to the Independent Complaints Advocacy Service (ICAS), supporting those making a complaint about NHS services
  • Gather information about what people think about NHS and care services to influence the planning and delivery of services.

Contact Healthwatch Solihull

Healthwatch Solihull
Enterprise Centre
1 Hedingham Grove
Chelmunds Cross
Chelmsley Wood
Solihull
B37 7TP

Telephone: 0808 196 3912
Email: enquiries@healthwatchsolihull.org.uk

Health services can be confusing. There are commissioners who ‘buy the services’ and health providers who ‘deliver the services’.

Our Health services for children in Solihull chart shows health services for Children and Young People in Solihull. Across the top of the chart are the commissioners – NHS England, Solihull Council (Public health) and the Birmingham & Solihull Clinical Commissioning Group (BSol CCG)

The boxes underneath show the health services which are provided. Further information as to the purpose of these services and what they can provide is outlined under the service headings on the local offer.