Our ambitions - services that people need in the right place at the right time

• Since 2022/23, visits to the Council’s Here2Help web pages have increased 9% from 212,809 to 231,332 (2024/25).
• There are 95 community buildings in the borough. These are actively used by community organisations within Solihull. 

Solihull Council is here to help residents live well and find the services and support needed at all stages of life. 

People can find the support they need on the Council website under the Here2Help section. These pages provide signposting information and contact details for getting help with food, fuel, money, staying well and keeping safe. 

The scale of the financial challenge facing the Council over the next few years means that we must look at providing services differently. We will do this by working in collaboration with other public and voluntary organisations. 

Currently, residents have a wide variety of needs and access Council services in different ways. We offer a choice of methods for how they can contact us, but we believe we can increase the quality of the service offered if we tailor the method of contact based on a person’s need. 

Our desire is to deliver a ‘right service, right place, right time’ approach. This will ensure that residents receive timely, effective, and person-centred support when and where they need it.

How this will work in practice: 

• We will move away from a one-size-fits-all provision – our response to residents will be based on their needs.
• We will strengthen our ‘front-door’ systems to ensure people are connected to the right support from the outset.
• We will combine in-person, digital and outreach services to meet people where they are.
• We will enhance our digital offer to free up face-to-face time for those who need it most.
• We will make services available where they are needed, moving away from reliance on buildings.
• We will offer methods of contact that are convenient for people when they want it, including self-service options for those wanting a digital service.

Key activities 

• Use digital technology to extend access to Council services, enabling residents to self-serve when they choose.
• Ensure that vulnerable customers can access face-to-face service provision in a convenient community location.

Next page: Our ambitions - Children and young people have the best possible outcomes