Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
From 4 May 2023, people who wish to vote in person (including those acting as a proxy), will be required to produce an accepted form of photographic ID to prove their identity before they will be issued with a ballot paper.
If you want to vote in person (including those acting as a proxy), you will be required to provide an accepted form of photographic ID to prove your identity before you are issued with a ballot paper.
This will apply to:
You can use any of the following accepted forms of photo ID when voting at a polling station.
You will only need to show one form of photo ID. It needs to be the original version and not a photocopy.
You can still use your photo ID if it's out of date, as long as it looks like you. The name on your ID should be the same name you used to register to vote.
You can apply for a free voter ID document, known as a Voter Authority Certificate, if:
You need to register to vote before applying for a Voter Authority Certificate.
You can apply for a Voter Authority Certificate online, by post or in person.
You will be able to apply for a Voter Authority Certificate at voter-authority-certificate.service.gov.uk/.
You will also be able to apply by filling out a paper application form and sending this to the electoral services team at Solihull Council. You can download the application form here.
You can also request the instructions in large print, braille or easy read by contacting the electoral services team.
Please print and complete the application form and post it to:
Solihull Council
Electoral Services
Council House
Manor Square
Solihull
B91 3QB.
You can also apply in person at our Solihull Connect offices, located at:
Solihull Connect at The Core
Theatre Square
Solihull
B91 3RG
Solihull Connect at The Bluebell Centre
Ground Floor West Mall
Chelmsley Wood
Solihull
B37 5TN
Solihull Connect is open Monday to Friday* from 9.00am to 4.30pm
*Wednesdays from 10.00am to 4.30pm. We are closed during bank holidays.
When applying for a Voter Authority Certificate, you will need to provide your:
You should apply using the same name that you used to register to vote.
You will not need to provide your gender, and your certificate will not have a gender marker.
You can find your National Insurance number on:
You can still apply if you don’t know your National Insurance number, or don’t have one.
You will need to provide other forms of proof of identity, such as a birth certificate, bank statement and a utility bill. The electoral services team will contact you about this.
If you don’t have any other accepted proof of identity, you can ask someone you know to confirm your identity. This is known as an attestation.
You will need to submit a photo with your application. The requirements for the photo are similar to the requirements for a passport photo.
Solihull Council’s electoral services team will process your application and send the Voter Authority Certificate to you by post along with instructions on how to use it. .
Voter Authority Certificates do not have an expiration date, but it's recommended that you renew your certificate after 10 years.
All data you provide when applying for a certificate will be stored securely by Solihull Council, in line with data protection regulations.
For more information, please visit electoralcommission.org.uk/voterID.