Discretionary Crisis Fund FAQs

If you have applied online, you will be emailed a reference number. Please quote this in all correspondence to financialinclusion@solihull.gov.uk

Applications can take up to 14 working days to assess. If additional information is required to support your application, you will be contacted by telephone or email.

Evidence can be uploaded to the online application or emailed to financialinclusion@solihull.gov.uk

You may be asked to provide:

• bank statements showing payments made
• Universal Credit statements
• evidence of income
• evidence to confirm your circumstances or those of your family

If you do not provide your required evidence, we cannot assess your application. 

If your application is successful:

• food and/or fuel vouchers will be sent electronically to your email address or mobile phone number as a text
• household items will be delivered and installed by our suppliers (you will be contacted to arrange a suitable delivery time and date)

No cash awards are given.

You can request a review within 14 working days of the decision letter. 

You should include:

• reasons for disagreement
• any supporting evidence

Please submit to: financialinclusion@solihull.gov.uk 

If you use screenshots for supporting evidence, please ensure they are clear and show your details.

You can contact our Financial Inclusion Team by:

• phone: 0121 704 6202
• email: financialinclusion@solihull.gov.uk 

We are not debt advisors but may:

• request evidence of debts to support your application
• refer or signpost you to partner organisations

Support is available via Here2Help.