Council housing

Find a home with Solihull Community Housing

Solihull Council is a landlord and owns around 10,000 council homes. Our council housing service is managed by Solihull Community Housing (SCH).

The Council is responsible for:

  • Housing Strategy 
  • Making sure services are delivered in line with the requirements of the social housing regulator
  • Overall accountability for building safety 
  • Setting the rents, in line with legislative requirements
  • Housing benefit administration

Solihull Community Housing has a responsibility to provide a number of housing services. Information and advice about these is available below:

You can contact Solihull Community Housing online or please call 0121 717 1515.

Complaints

If you are not happy with the service you have received from Solihull Community Housing, you can raise a complaint.

Complaints report

Our Annual Complaints Performance and Service Improvement Report reflects on our performance during 2023/2024.

More information

Solihull Community Housing responsibilities

You can find full details of SCH’s responsibilities, including responsible persons, equality and diversity, Corporate Social Responsibility and modern slavery.

Social housing regulator

As landlord, we have a legal duty from Regulator of Social Housing to ensure our properties are safe, well managed and managed in-line with guidance provided. In April 2024, the Regulator published their consumer standards which Social Housing Providers will be inspected and scored against. These include:

  • Neighbourhood and community standard.
  • Safety and quality standard.
  • Tenancy standard.
  • Transparency, influence and accountability (including tenant satisfaction measures).
  • Consumer standards code of practice.

Find out more details about the standards.

Find the latest updates from the regulator of social housing.