You can find full details of SCH’s responsibilities, including responsible persons, equality and diversity, Corporate Social Responsibility and modern slavery.
Solihull Council is a landlord and owns around 10,000 council homes. Our council housing service is managed by Solihull Community Housing (SCH).
The Council is responsible for:
- Housing Strategy
- Making sure services are delivered in line with the requirements of the social housing regulator
- Overall accountability for building safety
- Setting the rents, in line with legislative requirements
- Housing benefit administration
Solihull Community Housing can provide information and advice about a range of housing services, such as:
- Finding a home
- Paying the rent
- Housing repairs
- Improving your home
- Anti-social behaviour
- The right to buy
- Renting a garage
- Building safety
- Homelessness
- Estate inspections
- Decent Homes Standard
- Customer engagement
- Mutual exchange
You can contact Solihull Community Housing online or please call 0121 717 1515.
Complaints
If you are not happy with the service you have received from Solihull Community Housing, you can raise a complaint.
Complaints report
Our Annual Complaints Performance and Service Improvement Report reflects on our performance during 2023/2024.
More information
Solihull Community Housing responsibilities
Social housing regulator
As landlord, we have a legal duty from Regulator of Social Housing to ensure our properties are safe, well managed and managed in-line with guidance provided. In April 2024, the Regulator published their consumer standards which Social Housing Providers will be inspected and scored against. These include:
- Neighbourhood and community standard.
- Safety and quality standard.
- Tenancy standard.
- Transparency, influence and accountability (including tenant satisfaction measures).
- Consumer standards code of practice.
Find out more details about the standards.
Find the latest updates from the regulator of social housing.