Solihull Council says - We’re Here 2 Help this Winter


Solihull Council is working with a number of national and local organisations to make sure Solihull residents get extra help this winter.

Councillor Karen Grinsell, Deputy Leader for Solihull Council and Cabinet Member with responsibility for Partnerships and Well-being, said: “Whether people need advice and assistance with rising energy costs, additional support with food, finance, health and wellbeing or a warm place to meet others over a cuppa, we can help.

“There is no need for anyone to feel on their own – lots of help is available either from the Council itself, or from national and local organisations like Solihull Age UK, the Colebridge Trust, the Carers Trust and many others. This includes our annual Winter Warmth Helpline and emergency help.

“Working together, we’ve pulled together lots of information, advice and support covering a huge range of topics which people can access via the Council’s online Here2Help pages.

“In addition, as part of the Council’s Winter Warmth campaign, thousands of residents will receive a new booklet, packed with information and advice to help keep warm, healthy and safe, plus details of financial help and assistance. The booklet is being posted to residents over 75 years old and is also available for anyone to pick up at Solihull libraries and some GP surgeries.

“My message is – don’t go it alone, we are here to help.”

The Winter Warmth Helpline and emergency help – supported by Solihull Council and provided by Age UK Solihull – provides support and advice for older people, those living with disabilities or long-term health conditions, carers and families with young children. This includes information and advice, plus help with:

  • Emergency heaters if your heating breaks down or isn’t keeping you warm
  • Finding a tradesperson for emergency repairs
  • Boiler/heating repairs and servicing
  • Provision of electric blankets, duvets and blankets to vulnerable residents.

For advice and support ring the Winter Warmth Helpline on 0121 704 8080, 9am – 5pm, Monday to Friday.

Act on Energy is working with Solihull Council to provide help to any household with:

  • Fuel bills, prepayment meters and debt
  • Fuel supplies including boiler repairs and replacements, fuel meter top-ups, oil supplies
  • Home improvements such as insulation, windows and doors for homeowners up to a value of £10,000, as well as support for private rented sector tenants via a grant to landlords.

For further information call the free Act on Energy advice line on 0800 988 2881, 9am – 5pm, Monday to Friday, or email

Other initiatives include the provision of Warm Spaces. These are for all members of the community and offer places to go to enjoy the company of others and take part in a range of activities – ideal if you are feeling lonely. These are being run at all Solihull libraries plus village centres and places of worship. To find your nearest Warm Space, call Solihull Connect on 0121 704 8001 or visit

You can also download a copy of Here2Help this Winter 2022 booklet here - or pick up a copy at your local library.